최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기지능정보연구 = Journal of intelligence and information systems, v.28 no.1, 2022년, pp.287 - 310
양성민 (한동대학교 ICT창업학부) , 탁준혁 (한동대학교 전산전자공학부) , 권동환 (한동대학교 ICT창업학부) , 정두희 (한동대학교 ICT창업학부)
Companies' interest in developing AI-based intelligent new products is increasing. Recently, the main concern of companies is to innovate customer experience and create new values by developing new products through the effective use of Artificial intelligence technology. However, due to the nature o...
Basfirinci, C. and A. Mitra, "A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model", Journal of Air Transport Management, Vol. 42, (2015), 239~248.
Berger, C., R. Blauth, and D. Boger, "Kanos Methods For Understanding Customer-Defind Quality", 1993.
Chen, C. C. and M. C. Chuang, "Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design", International journal of production economics, Vol. 114, No. 2(2008), 667~681.
Chen, C. C. and Y. C. Lin, "Integration of kano model into TOPSIS method for effective product assessment", In Applied Mechanics and Materials, Vol.145, (2012), 475~479. Trans Tech Publications Ltd.
Chung, D. H., AI Business Model, Chungrim, 2020.
Chung, D. H., Three questions leader should ask for successful AI adoption, MIT Technology Review Korea Edition, 2021.
Earley, S., "There is no AI without IA", IT Professional, Vol. 18, No. 3(2016), 58~64.
Ghorbani, M., S. Mohammad Arabzad, and A. Shahin, "A novel approach for supplier selection based on the Kano model and fuzzy MCDM", International Journal of Production Research, Vol. 51, No. 18(2013), 5469~5484.
Griffin, A. and J. R. Hauser, "The voice of the customer", Marketing science, Vol. 12, No. 1(1993), 1~27.
Hashim, A. M. and S. Z. M. Dawal, "Kano model and QFD integration approach for ergonomic design improvement", Procedia-Social and Behavioral Sciences, Vol. 57, (2012), 22~32.
Hwang, C. L. and K. Yoon, "Methods for multiple attribute decision making", In Multiple attribute decision making, (1981), 58~191. Springer, Berlin, Heidelberg.
IDC, "IDC Forecasts Improved Growth for Global AI Market in 2021", Available at https://www.idc.com/getdoc.jsp?containerIdprUS47482321. (Downloaded 27 August, 2021).
Jiao, J. and C. H. Chen, "Customer requirement management in product development: A review of research issues", Concurrent Engineering, Vol. 14, No. 3(2006), 173~185.
Jo, Y. J. and K. S. Kang, "Development of Kano model based logistics sevice quality classification and potential customer Satisfaction Improvement index", Journal of the Korea safety management & science, Vol. 19, No. 4(2017), 221~230.
Kano, N., "Attractive quality and must-be quality", Hinshitsu (Quality, The Journal of Japanese Society for Quality Control), Vol. 14, (1984), 39~48.
Kumar, R., K. Singh, and S. K. Jain, "A combined AHP and TOPSIS approach for prioritizing the attributes for successful implementation of agile manufacturing", International Journal of Productivity and Performance Management, 2020.
Kwon, S. S., "The Recent and Future of Connected Car", Journal of the Korean Society of Automotive Engineers, Vol. 41, No. 12(2019), 67~70.
Lim, S. U. and Y. T. Park, "Potential Customer Satisfaction Improvement Index based on Kano Model", Journal of Korean Society for Quality Management, Vol. 38, No. 2(2010), 248~260.
MarketsandMarkets, Market Research Report. MarketsandMarket, 2017.
Mikulic, J. and D. Prebezac, "A critical review of techniques for classifying quality attributes in the Kano model", Managing Service Quality: An International Journal, 2011.
Mckinsey, global survey the state of ai in 2020, Mckinsey & Company, 2020.
Mkpojiogu, E. O. and N. L. Hashim, "Understanding the relationship between Kano model's customer satisfaction scores and self-stated requirements importance", SpringerPlus, Vol. 5, No. 1(2016), 1~22.
Olson, D. L., "Comparison of weights in TOPSIS models", Mathematical and Computer Modelling, Vol. 40, No. 7~8(2004), 721~727.
Paraschivescu, A. O. and A. COTRLET, "Kano Model", Economy Transdisciplinarity Cognition, Vol. 15, No. 2(2012).
Roszkowska, E., "Multi-criteria decision making models by applying the TOPSIS method to crisp and interval data", Multiple Criteria Decision Making/University of Economics in Katowice, Vol. 6, No. 1(2011), 200~230.
Roy, R. and M. B. Sarkar, "Knowledge, firm boundaries, and innovation: Mitigating the incumbent's curse during radical technological change", Strategic Management Journal, Vol. 37, No. 5(2016), 835~854.
Sam, A., "Digital voice assistants are the future of in-vehicle control", Available at https://www.automotiveworld.com/articles/digital-voice-assistants-are-the-future-of-in-vehicle-control/ (Downloaded 28 August, 2021).
Sauerwein, E., F. Bailom, K. Matzler, and H. H. Hinterhuber, "The Kano model: How to delight your customers", In International working seminar on production economics, Vol. 1, No. 4(1996), 313~327.
Schilling, M. A. and C. W. Hill, "Managing the new product development process: strategic imperatives", Academy of Management Perspectives, Vol. 12, No. 3(1998), 67~81.
Shidpour, H., M. Shahrokhi, and A.Bernard, "A multi-objective programming approach, integrated into the TOPSIS method, in order to optimize product design; in three-dimensional concurrent engineering", Computers & Industrial Engineering, Vol. 64, No. 4(2013), 875~885.
Shin, A. R. and S. B. Ree, "A study on the Development of Total Customer Satisfaction Co efficient based on Kano Model", IE interfaces, Vol. 20, No. 4(2007), 479~487.
Solomon, M. R., "Consumer Behavior: Buying, Having, and Being, Global Edition", Pearson, Vol. 14, No. 2(2011), 116~124.
Timko, M., "An experiment in continuous analysis", Center for Quality of Management Journal, Vol. 2, No. 4(1993), 17~20.
Voicebot, In-car Voice Assistant Consumer Adoption Report, Voicebot ai, 2020.
Xu, Q., R. J. Jiao, X. Yang, M. Helander, H. M. Khalid, and A. Opperud, "An analytical Kano model for customer need analysis", Design studies, Vol. 30, No. 1(2009), 87~110.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
오픈액세스 학술지에 출판된 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.