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군 격오지 원격의료서비스 질이 고객충성도에 미치는 영향: 이용만족도의 매개효과
Effect of Quality of Telemedicine Services in Remote Areas of the Military on Customer Loyalty: Mediation Effect of User Satisfaction 원문보기

병원경영학회지 = Korea journal of hospital management, v.27 no.2, 2022년, pp.34 - 43  

김동환 (국군의무사령부) ,  남진영 (을지대학교 의료경영학과)

Abstract ▼ AI-Helper 아이콘AI-Helper

Objective: Telemedicine service is gaining importance in remote military areas. This study aimed to explore the mediating effect of user satisfaction on the association between military telemedicine service's quality and customer loyalty. Methods: The research data comprised the results of a satisfa...

주제어

#Customer loyalty   #Medical service quality   #Military health care system   #Military medical Service   #Telemedicine Service   #User satisfaction  

참고문헌 (25)

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    상세보기 crossref

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    상세보기 crossref

  18. IM SG. A study on activation methods through a survey on satisfaction with the quality of telemedicine service[dissertation]. Seoul: Yensei University;2015. 

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