[논문]하이브리드 조직의 모순 대응 전략 변화: 소셜벤처 노을과 에누마 사례를 중심으로

진우석; 성지은

[국내논문] 하이브리드 조직의 모순 대응 전략 변화: 소셜벤처 노을과 에누마 사례를 중심으로
The Hybrid Organization's Response to Conflicting Institutional Demands: A Case Study about Social Ventures 원문보기

벤처창업연구= Asia-Pacific journal of business and venturing, v.17 no.5, 2022년, pp.151 - 168

초록
AI-Helper

최근의 기업은 주주의 이윤 극대화를 넘어서 사회적 목표의 달성을 요구받으며, 이에 따라 기업의 경제적 목표와 사회적 목표를 동시에 추구하는 것이 중요하게 여겨지고 있다. 이러한 시대적 배경에서 하이브리드 조직에 대한 연구는 이론적·실무적으로 중요성이 증가하고 있다. 특히 하이브리드 조직은 본질적으로 경제적 목적과 사회적 목적을 동시에 추구하는 이중성을 가지고 있기에, 하이브리드 조직을 둘러싼 여러 이해관계자들의 제도적 요구 또한 모순적이다. 이처럼 모순된 제도적 요구에 하이브리드 조직이 대응하는 방식에 대해 여러 선행연구에서 고찰했으나, 대부분 연구가 특정 시점의 대응에 한정되어 있었다. 따라서 하이브리드 조직이 사업을 확장하고 진화하는 과정에 따라 모순된 제도적 요구에 대한 대응전략이 변화하는 모습을 파악하기에는 한계가 있었다. 본 연구는 하이브리드 조직이 모순된 제도적 요구에 대해 선택적 동조화를 취할 것으로 보았으며, 모순된 제도적 요구에 대한 대응이 조직의 성장과정에 따라 변화할 것으로 보았다. 모순된 제도적 요구에 대한 대응방식의 변화를 파악하기 위해 본 연구는 혁신성·기술성에서 좋은 성과를 내면서 고도화된 수준의 비즈니스모델을 운영하고 있는 소셜벤처인 노을과 에누마를 선정해 사례 연구를 수행하였다. 분석 결과 소셜벤처는 모순된 제도적 요구에 대해 선택적 동조화 방식을 취하며, 소셜벤처의 사업이 고도화됨에 따라 선택적 동조화 과정이 변화하는 모습을 보인다. 구체적으로 사업 초기에는 단일 비즈니스모델로 경제적 요구와 사회적 요구를 동시에 대응하는 모습을 보인다. 이후 사업이 고도화되면 두 개 이상의 비즈니스모델을 운영하여서 일부는 경제적 요구에 대응을 하고, 일부는 사회적 요구에 대응하게 된다. 이는 사업 초기 소셜벤처가 제도적 환경에 대해 정당성을 얻고 생존하기 위해 단일 비즈니스모델로 경제적 요구와 사회적 요구를 동시에 대응하되, 사업 성장기에 접어들면 지속가능한 성장을 추구하고 대규모 미션에 도전하기 위하여 경제적 가치를 추구하는 비즈니스모델과 사회적 가치를 추구하는 비즈니스모델을 분리하여 대응하는 것으로 해석된다. 이를 통해 본 연구는 하이브리드 조직이 성장함에 따라서 모순된 제도적 요구에 대응하는 방식이 달라지는 변화 양상을 밝혀내어 하이브리드 조직에 대한 심층적인 이해에 기여하고자 했다.

Abstract ▼ AI-Helper

Nowadays companies are required to achieve social goals beyond maximizing shareholder profits. Accordingly, it is important to pursue both the economic and social goals of a company at the same time. Thus the importance of hybrid organizations is increasing theoretically and practically. In particular, since hybrid organizations essentially have the complexity of pursuing both economic and social purposes, the institutional demands of various stakeholders surrounding hybrid organizations are also conflicting. Several previous studies have considered how hybrid organizations respond to these conflicting institutional demands, but most studies are limited to studying at a specific point in time. As a result, there was a limit to analyzing the dynamics in response to conflicting institutional demands as the hybrid organization expanded its business. This study predicted that the hybrid organization would take selective coupling with conflicting institutional demands and that the process of responding to institutional demands would change according to the organization's growth. In this study, we had a case study about Noul and Enuma, social ventures that operate relatively advanced business models with outstanding results in innovation and technology. As a result, social ventures show a selective coupling for conflicting institutional demands, and the selective coupling process changes as their business model are advanced. Specifically, in the early stages of the business, it appears to respond to economic and social demands at the same time with a single business model. When the business is advanced, two or more business models are operated, some of which respond to economic needs and some of which respond to social needs. In the early stages of business, social ventures respond to economic and social demands with a single business model to gain legitimacy and survive in the institutional demands. But when they enter the business growth period, they try to separate business models which respond to economic and social values because they pursue sustainable growth and challenge large-scale missions. Overall, this study attempted to contribute to an in-depth understanding of hybrid organizations by identifying that the method of responding to conflicting institutional demands varies depending on the growth process of social ventures.

Keyword

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