[논문]Wee업무 상담전문인력의 직무스트레스가 소진에 미치는 영향 : 직무역량과 감성지능 매개효과 중심

임정혜; 김미정

doi:10.17703/jcct.2023.9.6.667

[국내논문] Wee업무 상담전문인력의 직무스트레스가 소진에 미치는 영향 : 직무역량과 감성지능 매개효과 중심
The effect of Job stress on Burnout of Wee Counseling Specialists : Focusing on Mediating effect of Competency and Emotional intelligence 원문보기

Journal of the convergence on culture technology : JCCT = 문화기술의 융합, v.9 no.6, 2023년, pp.667 - 676

임정혜 (창신대학교 간호학과) , 김미정 (창신대학교 간호학과)

초록
AI-Helper

본 연구는 Wee업무 상담전문인력의 직무스트레스, 직무역량, 감성지능이 소진에 미치는 영향과 직무역량, 감성지능의 매개효과를 파악하는 서술적 조사연구이다. 연구대상은 G도 지역의 Wee업무를 담당하고 있는 상담전문인력 104명으로, 2023년 2월부터 4월까지 자료를 수집하였다. 수집된 자료는 서술통계, t-test, ANOVA, Pearson's correlation, 회귀분석, Sobel test로 분석하였다. 연구결과 Wee업무 상담전문인력의 직무스트레스와 직무역량은 소진에 유의한 영향을 미쳤고, 직무역량은 직무스트레스와 소진의 관계에서 부분매개효과가 있었고, 설명력은 45.6%이었다(Z=2.96, p=.003). 또한 직무스트레스와 감성지능은 소진에 유의한 영향을 미쳤고, 설명력은 44.8%이었으며, 감성지능의 매개효과는 없었다. 이 결과를 기반으로 우리는 Wee업무 상담전문인력의 직무스트레스를 낮추고 직무역량과 감성지능을 향상시키는 중재가 소진감소에 기여할 수 있고, 또한 직무스트레스 감소 중재에 직무역량 향상을 위한 중재가 반드시 포함되는 체계적인 방안을 마련해야 함을 제안한다.

Abstract ▼ AI-Helper

This study is a descriptive research to identify the effects of job stress, competency, and emotional intelligence on burnout and the mediating effects of competency and emotional intelligence in Wee counseling professionals. The subjects of the study were 104 counseling professionals in charge of Wee work in the G-do area, and data were collected from February to April 2023. The collected data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation, regression analysis, and Sobel test. As a result of the study, job stress and competency of Wee counseling professionals had a significant effect on burnout, and competency had a partial mediating effect in the relationship between job stress and burnout, and the explanatory power was 45.6% (Z=2.96, p=. 003). In addition, job stress and emotional intelligence had a significant effect on burnout, and the explanatory power was 44.8%, and there was no mediating effect of emotional intelligence. Based on these results, we can contribute to the reduction of burnout by interventions that lower job stress and improve competency and emotional intelligence of Wee work counseling professionals, in addition, it is suggested that a systematic plan should be established and provided to include interventions for competency improvement in job stress reduction interventions.

주제어

표/그림 (4)

표 표 1. 대상자의 일반적 특성에 따른 주요 변수의 차이 Table 1. Difference of variables according to general characteristics of subjects (N=104)
표 표 3. 주요 변수의 상관관계 Table 3. Correlation among variables
표 표 2. 주요 변수의 값 Table 2. Level of the variables (N=104)
표 표 4. 소진에 대한 영향과 매개효과 Table 4. Effect on burnout and mediating effect (N=104)

참고문헌 (34)

S.E. Brock, and S.R. Jimerson, "School crisis？interventions: Strategies for addressing the？consequences of crisis events," Handbook of？school violence, Haworth Press, pp. 285-332,？2004.？
H.J. Kim, Y.H. Jung, and Y.M. Ha, "Difficulties？of school crisis intervention : School staff？members' experience," Korean Journal of？Educational Research, Vol. 56, No. 4, pp.？233-262, 2018.？http://dx.doi.org/10.30916/KERA.56.4.233？

상세보기
M.A. Heath, and D. Sheen, "School-based crisis？intervention: Preparing all personnel to assist,"？Seoul, Hakjisa, 2013.？
H.J. Kim, and J.R. Jeong, "Phenomenological？study of school counseling teachers's work？experience at Wee centers," Secondary？Education Research, Vol. 67, No. 4, pp. 535-575,？2019.？
H.E. Lee, H.Y. Gao, J.Y. Kim, and J.H. Choi,？"An analysis of perception of Wee center？counseling practitioners on the roles of Wee？center school counselors: based on the ASCA？school counseling model," The Journal of？Learner-Centered Curriculum and Instruction,？Vol. 19, No. 21, pp. 1057-1082, 2019.？http://doi.org/10.22251/jlcci.2019.19.21.1057？

상세보기
B.Y. Seo, "Elementary, middle and high school？students at risk of suicide doubled in 3 years⋯'Emotional crises' on the rise," KBS news, 2018.？Available from : https://news.kbs.co.kr/news/view.do?ncd4046537？
Statistics Korea, "2019 Youth states", 2019.？Available from :https://kostat.go.kr/board.es?mida10301060100&bid10820&tag&actview&list_no374490&ref_bid？
J.H. Kim, H.E. Lee, H.Y. Gao, E.H. Ham, and？J.H. Choi, "A phenomenological study on the？crisis intervention experience of Wee center？school counselors: Focusing on the difficulties that counselors experience," Korean Journal of？Counseling, Vol. 21, No. 1, pp. 23-48, 2020.？http://doi.org/10.15703/kjc.21.1.202002.23？

상세보기
D.H. Lee, B.Y. Jeong, E.J. Kang, and S.Y.？Myung, "A review and its implications on？school-based crisis response team in the U.S,"？Korean Journal of Comparative Education, Vol.？27, No. 1, pp. 1-28, 2017. http://doi.org/10.20306/kces.2017.27.1.1？

상세보기
H.S. Kweon, and J.A. Ru, "The integrated？school-based support model development," The？Korea Journal of Counseling for the At-risk？Youth, Vol. 8, No. 3, pp. 1205-1221, 2007.？http://doi.org/10.15703/kjc.8.3.200709.1205？

상세보기
J.L. Romano, "Stress management and wellness:？Reaching beyond the office," Personal and？Guidance Journal, Vol. 62, No. 9, pp. 533-537,？1984. https://psycnet.apa.org/doi/10.1111/j.2164-4918.1984.tb00270.x？

상세보기
T.M. Skovholt, "The resilient practitioner:？Burnout prevention and self-care strategies for？therapists, counselors, teachers, and health？professionals," Boston, MA, Allyn & Bacon,？2001.？
C. Maslach, and W.B. Schaufeli, "Historical and？conceptual development of burnout", Professional？Burnout: Recent Development in Theory and？Research, New York: Taylor & Francis, pp.？1-18, 1993.？
T.M. O'Halloran, and J.M. Linton, "Stress on？the job: Self-care resources for counselors,"？Journal of Mental Health Counseling, Vol. 22,？No. 4, pp. 354-364, 2000.？

상세보기
J.H. Greenhaus, and S. Parasuraman, "A？work-nonwork interactive perspective of stress？and its consequences," Journal of Organizational？Behavior Management, Vol. 8, No. 2, pp. 37-60,？1987. http://dx.doi.org/10.1300/J075v08n02_04？

상세보기
J.C. Um, Y.O. Cho, and K.H. Lim, "The？influence of self-efficacy and risk factors at job？environment on burnout in school counselors,"？Korean Journal of Counseling, Vol. 14, No. 5,？pp. 3125-3143, 2013. http://doi.org/10.15703/kjc.14.5.201310.3125？

상세보기
K.A. Moore, and C.L. Cooper, "Stress in mental？health professionals: A theoretical overview,"？International Journal of Social Psychiatry, Vol.？42, No. 2, pp. 82-89, 1996. https://psycnet.apa.org/doi/10.1177/002076409604200202？

상세보기
J. Edelwich, and D. Brodsky, "Burnout: Stages？of disillusionment in the helping professions,"？NY:Pergamon Press, 1980.？
Y.S. Shin, and J.Y. Lee, "The mediating effect？of self soothing ability in the relationship？between emotional labor and burnout among？teachers of specialized vocational high school,"？Secondary Education Research, Vol. 62, No. 3,？pp. 463-489, 2014. http://doi.org/10.25152/ser.2014.62.3.463？

상세보기
C.S. Wong, and K, Law, "The effects of leader？and follower emotional intelligence on？performance and attitude: an exploratory study,"？The Leadership Quarterly. Vol. 13, No. 3, pp.？243-274, 2002. http://doi.org/10.1016/S1048-9843(02)00099-1？

상세보기
S.J. Chang, S.B. Koh, D.M. Kang, S.A. Kim,？M.G. Kang, C.G. Lee, J.J. Chung, et al.,？"Developing an occupational stress scale for？korean employees," Korean J Occup Environ？Med, Vol. 17, No. 4, pp. 297-317, 2005.？
H.Y. Kim, "The relationship between job stress,？depression, and life satisfaction of educational？institution counselors: Mediating effect of？self-compassion," The Journal of the Korea？Contents Association, Vol. 18, No. 11, pp. 63-74,？2018. http://doi.org/10.15703/kjc.18.1.201702.349？

상세보기
K.L. Yu, S.M. Lee and E.A. Nesbit,？"Development of a culturally valid counselor？burnout inventory for Korean counselors,"？Measurement and Evaluation in Counseling and？Development, Vol. 41, No. 3, pp. 152-161, 2008.？

상세보기
H.K. Jeong, and S.K. Kim, "The development？and validation of the competencies scale of？school counseling teachers," Korean Journal of？Counseling, Vol. 18, No. 1, pp. 349-370, 2017.？http://doi.org/10.15703/kjc.18.1.201702.349？

상세보기
P.J. Hwang, "A study on the influence of an？employee's emotional intelligence on？organizational effectiveness," Master's thesis at？Sogang University Graduate school, 2007.？
R.M. Baron, and D.A. Kenny, "The moderator-mediator variable distinction in social？psychological research: Conceptual, strategic, and？statistical considerations," Journal of personality？and social psychology, Vol. 51, No. 6, pp.？1173-1182, 1986. http://dx.doi.org/10.1037/0022-3514.51.6.1173？

상세보기
H.H. Park, and J.M. Park, "The mediating？effects of the social support and ego-resilience？of adolescent counselors on the relationship？between their job Stress and burnout," Korean？Journal of Play Therapy, Vol. 21, No. 4, pp. 473-489, 2018. http://doi.org/10.17641/KAPT.21.4.3？

상세보기
B.B. Ahn, and S.Y. Park, "The Effect of？Ego-Resilience and Perception of Social Support？on Job Satisfaction and Burnout," Korean？Journal of Industrial and Organizational？Psychology, Vol. 27, No. 3, pp. 497-517, 2014.？http://doi.org/10.24230/ksiop.27.3.201408.497？
B.Y. Khu, and A.J. Lim, "Effect of professional？counselor teacher's competency and role conflict？based on length of career on counselor burnout,"？The Journal of Learner-Centered Curriculum？and Instruction, Vol. 22, No. 9, pp. 657-670,？2022. http://doi.org/10.22251/jlcci.2022.22.9.657？

상세보기
J.S. Kim, and K.M. Yu, "A moderating effect of？professional identity for the professional school？counselors in the relationship between role？conflict and burnout," Korean Journal Of？Counseling And Psychotherapy, Vol. 22, No. 1,？pp. 53-69, 2010. UCI:G704-000523.2010.22.1.011？
H.A. Lee, and K.H. Lee, "The relationship？among job stress, job satisfaction, and burnout？of the professional school counselors," The？Korean Journal of School Psychology, Vol. 6,？No. 1, pp. 83-102, 2009. http://doi.org/10.16983/kjsp.2009.6.1.83？
S.J. Kim, and D.J. Kim, "The effect of job？stress among vocational rehabilitation facility？workers on job capacity," Journal of Vocational？Rehabilitation, Vol. 31, No. 2, pp. 39-61, 2021.？http://doi.org/10.24226/jvr.2021.8.31.2.39？

상세보기
J.H. Seo, "Relationships of psychotherapist's？emotional intelligence, job stress and burnout,"？The Korean Journal of Rehabilitation？Psychology, Vol. 21, No. 2, pp. 233-250, 2014.？UCI:G704-SER000009521.2014.21.2.001？
S.Y. Hwang, and W.I. KIM, "The mediating？effect of emotional competence in the？relationship between job stress and job-burnout？of correctional officers," Korean Association of？Military Counseling, Vol. 6, No. 1, pp. 16-30,？2017？

표제어: PCR

동의어: Packet Collision Rate

용어 설명 출처 목록 (6)

용어 설명: PCR은 세균 특이성이 있는 primer를 이용하여 적은 수의 세균이 있을지라도 쉽게 검출할 수 있는 유용한 방법이며, 이를 이용하여 구강 내 치면세균막이나 타액에서 직접 세균을 검출할 수 있게 되었다[8].

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 논문명, 저널/프로시딩명, 저자 , 발행년, 권, 호, 시작페이지, 끝페이지, 발행기관 관리번호, 논문명, 대등논문명, 저자 , 저널/프로시딩명, 발행기관, 발행년, 발행언어, 권, 호, 시작페이지, 끝페이지, ISBN, ISSN, 주제분야, 키워드, 초록(한글), 초록(영문), 저자(소속기관)
저장형식	Text(ASCII format) Excel format RefWorks Direct Export RIS format (for Reference Manager, ProCite, EndNote), Scholar's Aids, Mendeley
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

연합인증