참고문헌 (41)

1. Aggarwal, P., Castleberry, S. B., Ridnour, R., & Shepherd, C.？D. (2005). Salesperson empathy and listening: Impact on？relationship outcomes. Journal of Marketing Theory and？Practice, 13(3), 16-31. https://doi-org-ssl.libproxy.snu.ac.kr/10.1080/10696679.2005.11658547 

   상세보기

2. Ahmad, B., Da, L., Asif, M. H., Irfan, M., Ali, S., & Akbar, M.？I. U. D. (2021). Understanding the antecedents and consequences of service-sales ambidexterity: A motivation-opportunity-ability (MOA) framework. Sustainability, 13(17), 9675. https://doi.org/10.3390/su13179675 

   상세보기

3. Ahn, H. (2005). A study on job satisfaction and job stress of？fashion shop manager [Unpublished master's thesis].？Sookmyung Women's University. 

4. Ahn, K. H., Hwang, S.-J., & Jung, C. J. (2018). Fashion marketing (4th ed.). Soohaksa. 

5. Bae, B.-R. (2017). Structural equation modeling with Amos 24.？Cheongrambook. 

6. Choi, J. E., Lee, K. M., & Hwang, S. J. (2014). The effects of？service education and empowerment for sales person of fashion companies on customer orientation, job performance？and job satisfaction. The Research Journal of the Costume？Culture, 22(1), 28-41. http://dx.doi.org/10.7741/rjcc.2014.22.1.028 

   원문보기 상세보기

7. Choi, K. W., & Park, K. H. (2012). The effects of the personality traits and customer orientation on job satisfaction and？job performance: Focused on female apparel salespeople in？department stores. Journal of the Korean Society of Clothing and Textiles, 36(9), 979-990. https://doi.org/10.5850/JKSCT.2012.36.9.979 

   원문보기 상세보기

8. Choi, K. (2010). Effects of internal marketing factors of fashion retailers on salespersons' job satisfaction, customer？orientations, and job performance [Unpublished doctoral？dissertation]. Dongduk Women's University. 

9. Choi, K., & Chung, S. J. (2008). Roles of apparel shop managers. Design Forum 21, 11, 1-15. 

10. Choi, S. (2018). A study on salesperson brand relationships,？customer orientation, and customer store loyalty. Journal of？Distribution Science, 16(11), 57-64. https://doi.org/10.15722/jds.16.11.201811.57 

    원문보기 상세보기

11. Darian, J. C., Tucci, L. A., & Wiman, A. R. (2001). Perceived？salesperson service attributes and retail patronage intentions. International Journal of Retail & Distribution Management, 29(5), 205-213. https://doi.org/10.1108/09590550110390986 

    상세보기

12. Han, S. (2010). Development and validity verification of a？customer orientation scale for fashion products salespeople？[Unpublished doctoral dissertation]. Sungkyunkwan University. 

13. Han, S.-J., & Kang, S.-R. (2018). Emotional labor's surface？acting and emotional exhaustion in public institution-the？moderating effect on perceived organizational support and？leader support. Korea Open Access Journals, 37(4), 109-123. http://dx.doi.org/10.29214/damis.2018.37.4.007 

    원문보기 상세보기

14. Hwang, S. J., Jung, M. Y., & Song, K. E. (2007) The effect of？apparel product salesperson's role ambiguity and role conflict on job-satisfaction and customer orientation. Journal？of Human Life Sciences, 10, 63-78. 

15. Jang, J. W. (2007). Effects of consumers' VMD recognition and？composition element evaluation the process of purchasing？clothes: Comparing the departments to Dongdaemun large？scale shopping centers [Unpublished master's thesis]. Hanyang University. 

16. Jaramillo, F., Ladik, D. M., Marshall, G. W., & Mulki, J. P.？(2007). A meta-analysis of the relationship between sales？orientation-customer orientation (SOCO) and salesperson？job performance. Journal of Business & Industrial Marketing, 22(5), 302-310. https://doi.org/10.1108/08858620710773431 

    상세보기

17. Jo, Y. J. (2015). The effects of stress factors of fashion shopmasters on job satisfaction and customer orientations [Unpublished master's thesis]. Wonkwang University. 

18. Jo, Y.-J., Lee, W.-S., & Kim, S.-A. (2015). The effects of stress？factors of fashion shopmasters on job satisfaction. Journal？of the Korean Fashion & Costume Design Association,？17(3), 149-158. 

19. Jung, Y., & Noh, W. (2018). Differential effect of SOCO behaviors of salesperson toward the customer satisfaction and？customer loyalty. Journal of Product Research, 36(6), 111-118. https://doi.org/10.36345/kacst.2018.36.6.012 

    상세보기

20. Kim, E. J., Ahn, H. S., & Jang, S. Y. (2008). Shopmaster. Shinhan M&B. 

21. Kim, H. J., & Choi. S. (2003). The effects of market orientation？of apparel firms and salesperson's job performance on the？job satisfaction. Journal of the Korean Society of Clothing？and Textiles, 27(1), 1-8. 

22. Kim, J. H. (2015). The effects of a salesperson's affectivity, job？autonomy, and customer incivility on the performance and？consequences of emotional labor [Unpublished doctoral？dissertation]. Sookmyung Women's University. 

23. Kim, J. Y. (2021). Job competencies required for a sales training program in fashion shop. The Research Journal of the？Costume Culture, 29(6), 865-880. https://doi.org/10.29049/rjcc.2021.29.6.865 

    원문보기 상세보기

24. Kim, J.-Y., & Oh, H. J. (2019). A grounded theory study on the？growth process as a fashion brand manager. Journal of the？Korean Society of Clothing and Textiles, 43(5), 649-665.？https://doi.org/10.5850/JKSCT.2019.43.5.649 

    원문보기 상세보기

25. Kim, J.-Y., & Oh, H. J. (2022). The effects of sales services and？organizational member relationships of fashion brand salesperson on job performance and job satisfaction. Human？Ecology Research, 60(1), 131-145. http://dx.doi.org/10.6115/fer.2022.009 

    원문보기 상세보기

26. Lee, C. Y. (2014). Fashion brand shopmaster core job competency analysis [Unpublished master's thesis]. Chung-Ang？University. 

27. Lee, E. J., Kim, I., & Hwang, S. J. (2011). A study on the effects of internal marketing factors of fashion brands on job satis？？faction and customer orientation of salespersons: Focusing？on salespersons of fashion brands targeting middle-aged？customers. Journal of the Korean Society of Fashion？Design, 11(3), 29-45. 

28. Lee, J. H., Kim, N. H., & Park, H. H. (2010). The effects of？competency and service orientation of imported fashion？luxury brands salespersons on the organizational commitment and service delivery level. Journal of the Korean？Society of Clothing and Textiles, 34(8), 1290-1302. https://doi.org/10.5850/JKSCT.2010.34.8.1290 

    원문보기 상세보기

29. Lee, J., & Hur, A. (2008). Comparison of the salesperson's？service on fashion retailing formats: Focused on department？store, discount store, and outlet store. Journal of Korea？Society Clothing Industry, 10(3), 289-297. 

30. Lee, J., & Hwang, S. (2018). A qualitative study on the role of？shop masters in multi-channel retail context. Journal of Fashion Business, 22(5), 83-95. https://doi.org/10.12940/jfb.2018.22.5.83 

    원문보기 상세보기

31. Lee, S., & Kim, G. (2012). The qualitative study on the emotional labor of fashion sales personnel: Focused on fast fashion sales personnel. Journal of the Korean Society of Clothing and Textiles, 36(5), 534-548. https://doi.org/10.5850/JKSCT.2012.36.5.534 

    원문보기 상세보기

32. Michel, G., Merk, M., & Eroglu, S. (2015). Salesperson-brand？relationship: Main dimensions and impact within the context of private brand retailing. Journal of Personal Selling &？Sales Management, 35(4), 314-333. http://dx.doi.org/10.1080/08853134.2015.1110937 

    상세보기

33. Oh, H. J., & Kim, E. H. (2006). The effects of relationship benefits and salesperson's service on buying satisfaction and？repurchase intention. Journal of the Korean Society of Clothing and Textiles, 30(2), 245-254. 

34. Oh, H.-J. (2021). A study of the effects of the internal characteristics of fashion brand salespeople on core sales tasks.？Human Ecology Research, 59(3), 311-324. http://doi.org/10.6115/fer.2021.023 

    원문보기 상세보기

35. Oh, H.-J., & Kim, J.-Y. (2019). A study of training programs for？store managers in fashion retailing. Journal of the Korean？Society of Costume, 69(6), 95-112. https://doi.org/10.7233/jksc.2019.69.6.095 

    상세보기

36. Seo, M. J., & Jun, D. (2018). A study of consumers' responses？to the attributes of salespeople in fashion retail stores. Fashion & Textile Research Journal, 20(5), 509-519. https://doi.org/10.5805/SFTI.2018.20.5.509 

    원문보기 상세보기

37. Woo, J. Y., & Lee, J. H. (2021). Strategic analysis of digital？native fashion Brand from storyscaping perspective. Journal of Fashion Design, 21(2), 37-55. http://dx.doi.org/10.18652/2021.21.2.3 

    상세보기

38. Wu, J., Ju, H. W., Kim, J., Damminga, C., Kim, H.-Y., & Johnson,？K. K. P. (2013). Fashion product display: An experiment with？mockshop investigating colour, visual texture, and style？coordination. International Journal of Retail & Distribution？Management, 41(10), 765-789. https://doi.org/10.1108/IJRDM-08-2012-0072 

    상세보기

39. Yi, H.-T. & Yu, J.-R. (2019). The influence of sales-force？system on salesperson's job attitude and sales performance.？Journal of Distribution Science, 17(11), 81-92. https://doi.org/10.15722/jds.17.11.201911.81 

    원문보기 상세보기

40. Yi, H.-T. (2020). A study on the influence of sales attitudes of？department store salespersons on perceived value and customer performances. Journal of Distribution and Management Research, 23(6), 5-18. http://dx.doi.org/10.17961/jdmr.23.06.202012.5 

    

41. Yoh, E. (2009). Effect of emotional labor and organizational？support on job stress of department stores' clothing salespeople. Journal of Channel and Retailing, 14(3), 25-49. 

저자의 다른 논문 :

오현정 (26)