최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기International journal of physical distribution & logistics management, v.43 no.10, 2013년, pp.852 - 865
Hjort, Klas , Lantz, Björn , Ericsson, Dag , Gattorna, John
Purpose - The purpose of this paper is twofold: first, to empirically test whether a "one size fits all" strategy fits the fashion e-commerce business and second, to evaluate whether consumer returns are a central aspect of the creation of profitability and, if so, to discuss the role of retu...
10.19030/jabr.v25i5.1009 Alreck, P.L. , Dibartolo, G.R. , Diriker, M. , Dover, H.F. , Passyn, K.A. and Settle, R.B. (2009), “Time pressure, time saving and online shopping: exploring a contradiction”, Journal of Applied Business Research, Vol. 25 No. 5, pp. 85-91.
10.1108/03090560010306269 Andreassen, T.W. (2000), “Antecedents to satisfaction with service recovery”, European Journal of Marketing, Vol. 34 Nos 1/2, pp. 156-175.
10.1016/j.indmarman.2004.12.005 Autry, C.W. (2005), “Formalization of reverse logistics programs: a strategy for managing liberalized returns”, Industrial Marketing Management, Vol. 34 No. 7, pp. 749-757.
10.2307/41166207 Blackburn, J.D. , Guide, V.D.R. Jr , Souza, G.C. and Van Wassenhove, L.N. (2004), “Reverse supply chains for commercial returns”, California Management Review, Vol. 46 No. 2, pp. 6-22.
10.1016/0019-8501(84)90021-X Bonoma, T.V. and Shapiro, B.P. (1984), “Evaluating market segmentation approache”, Industrial Marketing Management, Vol. 13 No. 4, pp. 257-268.
10.1057/palgrave.jibs.8400296 Broderick, A.J. , Greenley, G.E. and Mueller, R.D. (2007), “The behavioural homogeneity evaluation framework: multi-level evaluations of consumer involvement in international segmentation”, J. Int. Bus. Stud., Vol. 38 No. 5, pp. 746-763.
Christopher, M. (2005), Logistics and Supply Chain Management, Prentice-Hall, London.
10.1108/09574090610689998 Christopher, M. , Peck, H. and Towill, D. (2006), “A taxonomy for selecting global supply chain strategies”, The International Journal of Logistics Management, Vol. 17 No. 2, pp. 277-287.
10.1108/13598541111115338 Christopher, M. , Mena, C. , Khan, O. and Yurt, O. (2011), “Approaches to managing global sourcing risk”, Supply Chain Management: An International Journal, Vol. 16 No. 2, pp. 67-81.
10.1300/J366v06n03_02 Cooil, B. , Aksoy, L. and Keiningham, T.L. (2008), “Approaches to customer segmentation”, Journal of Relationship Marketing, Vol. 6 Nos 3/4, pp. 9-39.
10.1108/09574090110806271 Croxton, K.L. , Garcia-Dastugue, S.J. , Lambert, D.M. and Rogers, D.S. (2001), “The supply chain management processes”, International Journal of Logistics Management, Vol. 12 No. 2, pp. 13-36.
Frankel, R. , Mollenkopf, D. and Russo, I. (2010), “Effective returns management: enhancing retailer-supplier relationship”, paper presented at Australian and New Zealand Marketing Academy (ANZMAC). Christchurch, New Zealand.
Gattorna, J. (2010), Dynamic Supply Chains: Delivering Value Through People, Pearson Education Limited, Harlow.
10.1080/13675560500534664 Godsell, J. , Harrison, A. , Emberson, C. and Storey, J. (2006), “Customer responsive supply chain strategy: an unnatural act?”, International Journal of Logistics Research and Applications, Vol. 9 No. 1, pp. 47-56.
10.1108/09600031111123804 Godsell, J. , Diefenbach, T. , Clemmow, C. , Towill, D. and Christopher, M. (2011), “Enabling supply chain segmentation through demand profiling”, International Journal of Physical Distribution & Logistics Management, Vol. 41 No. 3, pp. 296-314.
10.1111/j.1937-5956.2006.tb00249.x Guide, V.D.R. and Van Wassenhove, L.N. (2006), “Closed-loop supply chains: an introduction to the feature issue (part 1)”, Production and Operations Management, Vol. 15 No. 3, pp. 345-350.
Harrison, A. and Van Hoek, R. (2008), Logistics Management and Strategy, Prentice-Hall, London.
10.1086/209017 Hoyer, W.D. (1984), “An examination of consumer decision making for a common repeat purchase product”, Journal of Consumer Research, Vol. 11 No. 3, pp. 822-829.
10.1108/03090560410539302 Kim, E.Y. and Kim, Y.-K. (2004), “Predicting online purchase intentions for clothing products”, European Journal of Marketing, Vol. 38 No. 7, pp. 883-897.
Mollenkopf, D.A. (2010), “Reverse logistics - effective returns management in an integrated supply chain”, available at: www.scmr.com/article/effective_returns_management_in_an_integrated_supply_chain (accessed 10 January 2013).
10.1016/j.jom.2010.11.004 Mollenkopf, D.A. , Frankel, R. and Russo, I. (2011), “Creating value through returns management: exploring the marketing-operations interface”, Journal of Operations Management, Vol. 29 No. 5, pp. 391-403.
10.1108/09600030710776482 Mollenkopf, D.A. , Russo, I. and Frankel, R. (2007a), “The returns management process in supply chain strategy”, International Journal of Physical Distribution & Logistics Management, Vol. 37 No. 7, pp. 568-592.
10.1111/j.1540-5915.2007.00157.x Mollenkopf, D.A. , Rabinovich, E. , Laseter, T.M. and Boyer, K.K. (2007b), “Managing internet product returns: a focus on effective service operations”, Decision Sciences, Vol. 38 No. 2, pp. 215-250.
Norek, C.D. (2002), “Returns management making order out of chaos”, Supply Chain Management Review, Vol. 6 No. 3, pp. 34-42.
Porter, M.E. (1996), “What is strategy?”, Harvard Business Review, Vol. 74 No. 6, pp. 61-78.
Rogers, D.S. and Tibben-Lembke, R.S. (1999), Going Backwards Reverse Logistics Trends and Practices, Reverse Logistics Executive Council, Pittsburgh, PA.
10.1108/09574090210806397 Rogers, D.S. , Croxton, K.L. , Garcia-Dastugue, S.J. and Lambert, D.M. (2002), “The returns management process”, International Journal of Logistics Management, Vol. 13 No. 2, pp. 1-18.
Stock, J. , Speh, T. and Shear, H. (2006), “Managing product returns for competitive advantage”, MIT Sloan Management Review, Vol. 48 No. 1, pp. 57-62.
10.1002/j.2158-1592.2009.tb00098.x Stock, J.R. and Mulki, J.P. (2009), “Product returns processing: an examination of practices of manufacturers, wholesalers/distributors, and retailers”, Journal of Business Logistics, Vol. 30 No. 1, pp. 33-62.
10.1509/jmkr.38.2.157.18847 Wood, S.L. (2001), “Remote purchase environments: the influence of return policy leniency on two-stage decision processes”, Journal of Marketing Research, Vol. 38 No. 2, pp. 157-169.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.