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Abstract ▼ AI-Helper

The purpose of this study was to investigate the relationship between social capital and organizational performance of hotel organizations. The samples of this study were selected from regular and contingent employees working at (super) deluxe hotels in Seoul, Daejeon, Daegu, Kwangju. Three hundre...

The purpose of this study was to investigate the relationship between social capital and organizational performance of hotel organizations. The samples of this study were selected from regular and contingent employees working at (super) deluxe hotels in Seoul, Daejeon, Daegu, Kwangju. Three hundred and seventy-nine questionnaires, with a 94.8% response rate from a judgmental sample of 400 hotel employees, were utilized to study the relationships between research constructs. Both SPSS (11.5 version) and AMOS 5.0 were employed to analyze the unidimensionality of research concepts and reliability test, and structural equation modeling was employed to verify the research hypotheses. Exploratory factor analysis was adopted to identify three underlying dimensions of social capital of hotel organizations: relational, structural, and cognitive. Structural and cognitive social capital except for relational showed positive effect on job satisfaction. And there were significant differences in the structural relationship of social capital and organizational performance between regular and contingent hotel employees. And the managerial implications of these results were examined.

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