본 연구에서는 장례서비스 도우미의 근로가치 연구를 위해 장례도우미의 교육, 직무능력, 서비스에 관한 근로가치를 검증하기 위하여 본 연구를 시작하게 되었다. 또한, 장례서비스 도우미의 체계화된 상⋅장례문화, 고객응대법, 식품⋅환경위생 등의 교육을 장례도우미가 충분히 숙지하여 소양과 역량을 향상시켜 근로가치를 창출할 수 있도록 하는데 연구 목적을 두고 있다. 본 연구는 문헌과 선행연구를 통해 실증분석으로 장례서비스 도우미의 교육, 직무능력, 서비스가 근로가치에 영향이 미치는지 6개의 가설을 설정하여 검증을 실시하였다. 연구 가설을 분석⋅검증하기 위하여 접객서비스를 제공하고 있는 장례도우미를 대상으로 약 301명을 조사 대상으로 선정하여 설문조사를 실시하였다. 설문 조사는 리커트(Likert) 5점 척도를 사용하여 2019년 6월 19일부터 2019년 7월 30일까지 42일간에 걸쳐 병원⋅전문장례식장을 직접 방문하여 배포 및 회수하였다. 설문지 301부 중 296부를 회수 하였으며, ...
본 연구에서는 장례서비스 도우미의 근로가치 연구를 위해 장례도우미의 교육, 직무능력, 서비스에 관한 근로가치를 검증하기 위하여 본 연구를 시작하게 되었다. 또한, 장례서비스 도우미의 체계화된 상⋅장례문화, 고객응대법, 식품⋅환경위생 등의 교육을 장례도우미가 충분히 숙지하여 소양과 역량을 향상시켜 근로가치를 창출할 수 있도록 하는데 연구 목적을 두고 있다. 본 연구는 문헌과 선행연구를 통해 실증분석으로 장례서비스 도우미의 교육, 직무능력, 서비스가 근로가치에 영향이 미치는지 6개의 가설을 설정하여 검증을 실시하였다. 연구 가설을 분석⋅검증하기 위하여 접객서비스를 제공하고 있는 장례도우미를 대상으로 약 301명을 조사 대상으로 선정하여 설문조사를 실시하였다. 설문 조사는 리커트(Likert) 5점 척도를 사용하여 2019년 6월 19일부터 2019년 7월 30일까지 42일간에 걸쳐 병원⋅전문장례식장을 직접 방문하여 배포 및 회수하였다. 설문지 301부 중 296부를 회수 하였으며, 결측치가 발견된 불성실응답 설문지 7부를 제외하고 289부의 설문지를 최종 분석하였다. 수집된 설문 자료는 SPSS 25.0 통계 패키지 프로그램을 활용하여 인구통계학적 특성은 빈도분석을 실시하고, 측정항목간의 신뢰성과 타당성은요인분석을 실시하였으며, 측정변수간의 상관성을 파악하기 위해서는 상관관계분석을 실시하고, 독립변수, 종속변수의 관계를 검증하기 위해서는 다중회귀분석을 실시하였다. 설문 조사를 분석⋅검증한 연구 결과, 장례서비스 도우미의 교육이 직무능력에 영향을 미치는 것으로 나타났으며, 직무능력이 서비스에 영향을 미치고, 교육이 서비스에 영향을 미치는 것으로 나타났다. 또한, 장례서비스 도우미의 교육이 근로가치에 영향을 미친다는 검증 결과가 도출되었으며, 서비스가 근로가치에 영향을 미치는 것으로 나타났다. 반면, 장례서비스 도우미의 직무능력이 근로가치에 영향을 미친다는 가설은 기각되었다. 장례도우미가 서비스를 제공하기 위해서는 이론과 실무가 필요하며, 교육에 따라 직무수행과 서비스제공에 차이를 보이며, 근로가치에 영향을 미친다. 장례서비스 도우미의 서비스품질, 고객만족에 따라 근로가치가 달라지며, 직무환경과 근로복지 그리고 임금에 따라 근로가치에 영향을 미치는 것을 시사하고 있다. 장례서비스 도우미의 이론 교육을 받은 접객종사자는 직무능력에 따라 서비스품질, 고객만족, 기업의 이미지와 기업의 가치에 미치는 영향, 서비스품질이 고객만족에 미치는 영향, 고객만족에 따른 서비스가치와 고객가치에 관한 고찰은 향후 연구 과제로 제시하고자 한다. 장례서비스 도우미의 호칭은 소속기관 별 각기 다르게 사용하고 있으며, 종사자뿐만 아니라 소비자의 혼돈이 야기되어 통일된 호칭을 사용하고자 한다. 이에 본 연구자는 ‘장례접객사’로 명명하고자 한다. 장례도우미의 설문조사 결과 장례도우미는 체계화된 교육이 없으며, 관련법규 또한 없어 보건공중위생의 사각지대에 방치되어 있다. 이에, 장례도우미의 체계화된 교육과 관련법규를 신설하여 식품위생상의 위해를 방지하여야 한다.
본 연구에서는 장례서비스 도우미의 근로가치 연구를 위해 장례도우미의 교육, 직무능력, 서비스에 관한 근로가치를 검증하기 위하여 본 연구를 시작하게 되었다. 또한, 장례서비스 도우미의 체계화된 상⋅장례문화, 고객응대법, 식품⋅환경위생 등의 교육을 장례도우미가 충분히 숙지하여 소양과 역량을 향상시켜 근로가치를 창출할 수 있도록 하는데 연구 목적을 두고 있다. 본 연구는 문헌과 선행연구를 통해 실증분석으로 장례서비스 도우미의 교육, 직무능력, 서비스가 근로가치에 영향이 미치는지 6개의 가설을 설정하여 검증을 실시하였다. 연구 가설을 분석⋅검증하기 위하여 접객서비스를 제공하고 있는 장례도우미를 대상으로 약 301명을 조사 대상으로 선정하여 설문조사를 실시하였다. 설문 조사는 리커트(Likert) 5점 척도를 사용하여 2019년 6월 19일부터 2019년 7월 30일까지 42일간에 걸쳐 병원⋅전문장례식장을 직접 방문하여 배포 및 회수하였다. 설문지 301부 중 296부를 회수 하였으며, 결측치가 발견된 불성실응답 설문지 7부를 제외하고 289부의 설문지를 최종 분석하였다. 수집된 설문 자료는 SPSS 25.0 통계 패키지 프로그램을 활용하여 인구통계학적 특성은 빈도분석을 실시하고, 측정항목간의 신뢰성과 타당성은 요인분석을 실시하였으며, 측정변수간의 상관성을 파악하기 위해서는 상관관계분석을 실시하고, 독립변수, 종속변수의 관계를 검증하기 위해서는 다중회귀분석을 실시하였다. 설문 조사를 분석⋅검증한 연구 결과, 장례서비스 도우미의 교육이 직무능력에 영향을 미치는 것으로 나타났으며, 직무능력이 서비스에 영향을 미치고, 교육이 서비스에 영향을 미치는 것으로 나타났다. 또한, 장례서비스 도우미의 교육이 근로가치에 영향을 미친다는 검증 결과가 도출되었으며, 서비스가 근로가치에 영향을 미치는 것으로 나타났다. 반면, 장례서비스 도우미의 직무능력이 근로가치에 영향을 미친다는 가설은 기각되었다. 장례도우미가 서비스를 제공하기 위해서는 이론과 실무가 필요하며, 교육에 따라 직무수행과 서비스제공에 차이를 보이며, 근로가치에 영향을 미친다. 장례서비스 도우미의 서비스품질, 고객만족에 따라 근로가치가 달라지며, 직무환경과 근로복지 그리고 임금에 따라 근로가치에 영향을 미치는 것을 시사하고 있다. 장례서비스 도우미의 이론 교육을 받은 접객종사자는 직무능력에 따라 서비스품질, 고객만족, 기업의 이미지와 기업의 가치에 미치는 영향, 서비스품질이 고객만족에 미치는 영향, 고객만족에 따른 서비스가치와 고객가치에 관한 고찰은 향후 연구 과제로 제시하고자 한다. 장례서비스 도우미의 호칭은 소속기관 별 각기 다르게 사용하고 있으며, 종사자뿐만 아니라 소비자의 혼돈이 야기되어 통일된 호칭을 사용하고자 한다. 이에 본 연구자는 ‘장례접객사’로 명명하고자 한다. 장례도우미의 설문조사 결과 장례도우미는 체계화된 교육이 없으며, 관련법규 또한 없어 보건공중위생의 사각지대에 방치되어 있다. 이에, 장례도우미의 체계화된 교육과 관련법규를 신설하여 식품위생상의 위해를 방지하여야 한다.
In this report, we will demonstrate and seek to verify and explore the working value of the services of hospitality workers who support funeral services in the modern culture of commercial and funeral services. Korea does not have a case in the home due to changes in the living space, the spatia...
In this report, we will demonstrate and seek to verify and explore the working value of the services of hospitality workers who support funeral services in the modern culture of commercial and funeral services. Korea does not have a case in the home due to changes in the living space, the spatial change of the funeral home has been made. As the space changed, the business facilities were separated into physical and human services. The physical service of the funeral home of the burial facility is the facility rent, funeral supplies, canteen and food sales, and human services can be divided into funeral directors who preside over funeral ceremonies, kitchen hygiene and food management in the hospital room, and funeral assistants to entertain food to the doorman. In the modern funeral service culture, hospitality services are an indispensable part. Funeral assistants who provide hospitality services manage and provide cooked food, so food hygiene and environmental hygiene education should be received as mandatory education, but there are no proper educational institutions and are left in the blind spot of health and public health. Accordingly, bongo began this study to verify the education, job skills, services, and worker values of funeral assistants through the study of working value related to the service of funeral service service workers. In addition, the purpose of the research is to ensure that the education of funeral service hospitality workers, such as systematic commercial culture, service, food hygiene education, etc., to improve the education and capacity to create their own value. This study was conducted by establishing a hypothesis that the quality of service of funeral service hospitality practitioners, education, job skills, and services will affect the working value of the funeral service through the literature and prior research. For workers who provide hospitality services to analyze and validate research theory, and do not set up specific areas, and workers belonging to hospital funeral halls, specialty funeral halls, charities, religious organizations, and individuals were also not established, and about 301 funeral assistants were selected for the survey. Using the Likert 5-point scale, the survey was distributed and recovered by visiting the hospital and specialty funeral halls in person over a 42-day period from June 19, 2019 to July 30, 2019. It was recovered 296 portions of the questionnaire 301 parts, the final analysis of the questionnaire of 289 parts, except for the non-insincere response questionnaire 7 portions found. The collected survey data utilizing the SPSS 25.0 statistical package program to perform the demographic analysis, the reliability and feasibility between the metrics were carried out factor analysis, in order to determine the correlation between the measurement variables, and in order to verify the relationship of independent variables, dependent variables multi-regression analysis was carried out. Analysis and verification of surveys showed that the education of hospitality workers in funeral services affected job skills, job skills affected services, and education affected services. In addition, the results of the funeral services have been verified that the education of hospitality workers affects the value of the work, and the service has been shown to affect the value of the work. On the other hand, the hypothesis that the job skills of hospitality workers in funeral services affects the value of work has been dismissed. Based on the results of this study, it presented research implications and future research direction. In order to provide funeral services, we must first understand the characteristics and procedures of the commercial and funeral culture, and improve our capabilities through education such as service procedures and customer response methods. Job skills may seem somewhat different depending on the individual's discipline to perform the duties, but basically the ability is improved through education. If basic education is the basis for performing the duties, regular worker training suggests that you can improve and improve your job skills by conducting education that has changed in the times. Funeral services serve bereaved families and literary visitors who are grieving the loss of their families, so they can see the value of education more than any other profession. In addition, it was found that funeral services are improved through education for hospitality workers. Hospitality service is a "direct service" to provide contact services at the close range of the customer, suggesting that the quality of the service varies depending on the competence of the worker's job skills. Hospitality workers need to present and verify the job management system model of the worker according to the competence of the job ability. The education of funeral services has been proven to affect job skills and services, but also affect the working value, institutions and companies that are practically conducting initial education were difficult to find, large hospital funeral directors were receiving training for workers, and other hospital funeral halls and foster companies were investigated as not receiving worker training. Workers' education should be trained in compliance with funeral laws, health hygiene, funeral services, etc., but there is no provision in the burial law that funeral workers who belong to a commercial company should be trained, and service workers at the commercial company are not subject to any restrictions. Education affects job skills, services, and working values, but it appears to be limited in verifying the model. It is necessary to provide future research directions so that funeral service workers working outside the funeral home can receive theoretical education and remuneration training by planning for the provision of services and human resources services. According to the survey, funeral helpers have no systematic education and no related laws, leaving them in the blind spot of the health and public health care center. Therefore, systematic education of funeral helpers and related laws should be newly established to prevent harm to food hygiene.
In this report, we will demonstrate and seek to verify and explore the working value of the services of hospitality workers who support funeral services in the modern culture of commercial and funeral services. Korea does not have a case in the home due to changes in the living space, the spatial change of the funeral home has been made. As the space changed, the business facilities were separated into physical and human services. The physical service of the funeral home of the burial facility is the facility rent, funeral supplies, canteen and food sales, and human services can be divided into funeral directors who preside over funeral ceremonies, kitchen hygiene and food management in the hospital room, and funeral assistants to entertain food to the doorman. In the modern funeral service culture, hospitality services are an indispensable part. Funeral assistants who provide hospitality services manage and provide cooked food, so food hygiene and environmental hygiene education should be received as mandatory education, but there are no proper educational institutions and are left in the blind spot of health and public health. Accordingly, bongo began this study to verify the education, job skills, services, and worker values of funeral assistants through the study of working value related to the service of funeral service service workers. In addition, the purpose of the research is to ensure that the education of funeral service hospitality workers, such as systematic commercial culture, service, food hygiene education, etc., to improve the education and capacity to create their own value. This study was conducted by establishing a hypothesis that the quality of service of funeral service hospitality practitioners, education, job skills, and services will affect the working value of the funeral service through the literature and prior research. For workers who provide hospitality services to analyze and validate research theory, and do not set up specific areas, and workers belonging to hospital funeral halls, specialty funeral halls, charities, religious organizations, and individuals were also not established, and about 301 funeral assistants were selected for the survey. Using the Likert 5-point scale, the survey was distributed and recovered by visiting the hospital and specialty funeral halls in person over a 42-day period from June 19, 2019 to July 30, 2019. It was recovered 296 portions of the questionnaire 301 parts, the final analysis of the questionnaire of 289 parts, except for the non-insincere response questionnaire 7 portions found. The collected survey data utilizing the SPSS 25.0 statistical package program to perform the demographic analysis, the reliability and feasibility between the metrics were carried out factor analysis, in order to determine the correlation between the measurement variables, and in order to verify the relationship of independent variables, dependent variables multi-regression analysis was carried out. Analysis and verification of surveys showed that the education of hospitality workers in funeral services affected job skills, job skills affected services, and education affected services. In addition, the results of the funeral services have been verified that the education of hospitality workers affects the value of the work, and the service has been shown to affect the value of the work. On the other hand, the hypothesis that the job skills of hospitality workers in funeral services affects the value of work has been dismissed. Based on the results of this study, it presented research implications and future research direction. In order to provide funeral services, we must first understand the characteristics and procedures of the commercial and funeral culture, and improve our capabilities through education such as service procedures and customer response methods. Job skills may seem somewhat different depending on the individual's discipline to perform the duties, but basically the ability is improved through education. If basic education is the basis for performing the duties, regular worker training suggests that you can improve and improve your job skills by conducting education that has changed in the times. Funeral services serve bereaved families and literary visitors who are grieving the loss of their families, so they can see the value of education more than any other profession. In addition, it was found that funeral services are improved through education for hospitality workers. Hospitality service is a "direct service" to provide contact services at the close range of the customer, suggesting that the quality of the service varies depending on the competence of the worker's job skills. Hospitality workers need to present and verify the job management system model of the worker according to the competence of the job ability. The education of funeral services has been proven to affect job skills and services, but also affect the working value, institutions and companies that are practically conducting initial education were difficult to find, large hospital funeral directors were receiving training for workers, and other hospital funeral halls and foster companies were investigated as not receiving worker training. Workers' education should be trained in compliance with funeral laws, health hygiene, funeral services, etc., but there is no provision in the burial law that funeral workers who belong to a commercial company should be trained, and service workers at the commercial company are not subject to any restrictions. Education affects job skills, services, and working values, but it appears to be limited in verifying the model. It is necessary to provide future research directions so that funeral service workers working outside the funeral home can receive theoretical education and remuneration training by planning for the provision of services and human resources services. According to the survey, funeral helpers have no systematic education and no related laws, leaving them in the blind spot of the health and public health care center. Therefore, systematic education of funeral helpers and related laws should be newly established to prevent harm to food hygiene.
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