[논문]치과환자의 치과위생사에 대한 의료 커뮤니케이션과 신뢰, 만족과의 관계

이정화; 최정미

doi:10.13065/jksdh.2012.12.5.1017

[국내논문] 치과환자의 치과위생사에 대한 의료 커뮤니케이션과 신뢰, 만족과의 관계
A study on the relationship between patient's medical communication, reliance and satisfaction to dental hygienist 원문보기

JKSDH : Journal of Korean Society of Dental Hygiene = 한국치위생학회지, v.12 no.5, 2012년, pp.1017 - 1027

이정화 (포항대학교 치위생과) , 최정미 (부산과학기술대학교 치위생과)

Abstract ▼ AI-Helper

Objectives : The purpose of this study was to help form treatment relationship with patient through more effective communication by defining the relationship between dental hygienist's medical communication and outpatient's reliance satisfaction. Methods : The study researched 273 male and female patients who visited dental clinics and hospitals of Busan from March 12 to March 26, 2012 and its results are as follows. Results : 1. The linguistic communication of dental hygienist was $3.72{\pm}0.63$ and non-linguistic communication was $3.48{\pm}0.58$. 2. For the dental hygienist's reliance satisfaction, the reliance was $3.62{\pm}0.65$ and the satisfaction was $3.74{\pm}0.65$. 3. The dental hygienist's communication degree depending on general characteristic was statistically significant when the job of patient was housewife(p<0.001) and the number of dental clinic visits was more than 10 times (p<0.000). The dental hygienist's non-linguistic communication was statistically significant depending on patient's gender(p<0.000), age(p<0.002), job(p<0.001) and number of dental clinic visits (p<0.000). 4. The dental hygienist's reliance and satisfaction showed statistically significant difference depending on patient's gender(p<0.000), age(p<0.002), job(p<0.001) and number of dental clinic visits (p<0.000). 5. The dental hygienist's non-linguistic communication showed a positive correlation with reliance and satisfaction(p=0.000). Conclusions : When considering the result above, it is necessary to develop the teaching method and material to educate the communication ability of dental manpower. It is necessary to reinforce the curriculum of dental hygienics and the education of dental hygienist to perform effective, smooth communication between dental hygienists.

Keyword

참고문헌 (22)

KO ES. A study on patient's satisfaction according to dentist's communication style and patient's disposition[Master's thesis]. Seoul:The graduate school of Yonsei University;2008.
Kim MH. A study on effects of customer orientation factors in relation to medical services on the values of the services and customer satisfaction. J Health Serv Manage 2008;2(1):1-27.
Jeong EB, Byun SH, Ahn SY. Medical service communication. Seoul:Bomoonkak;2006:100-155.
Oh JH, Kwon JS, Ahn HJ, Kang JK, Choi JH. A Survey on the perception of the counterplans of medical accident and dispute of dental hygienist. J Korean Acad Oral Med 2007;32(1):9-33.
Park YS, Song MJ. Importance of service quality factors affecting trust and satisfaction in medical service. J Korean Soc Manage Consult 2008;8(4):83-101.
Kim SW, Kim KH, Jang YH. The relationship between core service quality trust, value and satisfaction in medical service. J Market Stud 2009;17(1):115-140.
Kim YK, Yu JP. A study on verbal and non-verbal communication of medical service provider. J Korea Serv Manage Soc 2008;9(1):225-258.
Kim SW. The structural relationship among healthcare service quality, customer satisfaction, trust and customer loyalty. J Consumption Cult 2007;10(2):109-130.
Jeong SY. The impact of nurse's communication styles on patient satisfaction examination[Master' thesis]. Seoul:The graduate school of Yonsei University;2007.
Lee KM. Study on the relationship between the nurse-client relationship marketing and re-utilization intent of the medical institution[Master' thesis]. Seoul:The graduate school of Ewha Womans University;1999.
Ahn SY. Successful medical service communication. J Korean Hosp Assoc 2006;35(3):77-86.
Lee YS. A study on the relationship between the nurse's communication and outpatient's trust-statisfaction[Master' thesis]. Seoul:The graduate school of Ewha Womans University;2011.
Kim SH. Factors affecting communication between cancer patients and nurses[Master' thesis]. Deagu:The graduate school of YoungNam University;2009.
Sung MH, Choi SJ, Kang MO, Cho SH. A study on the factor to choice hospital and image of nursing services in outpatients. J Inje Med 2008;12(1):483-495.
Wie H. The mediating effect of trustworthiness in the relationship between psychiatric nurses' nonverbal communication and clients' satisfaction on the nursing services. J Korean Nurs Adm Acad Soc 2009;15(3):382-390.
Kim HM. The effect of organization member's interpersonal trust and individual-oriented, collectivity-oriented on cooperation and team commitment[Master' thesis]. Seoul:The graduate school of Hanyang University;2001.
Aspinal F, Addington-Hall J, Hughes R, Higginson IJ. Using satisfaction to measure the quality of palliative care; a review of the literature. J Adv Nurs 2003;42(4):324-339.

상세보기
Hong Mi Na. The effect of communication styles and nonverbal communication factors on a service provider's evaluation[Docter' thesis]. Kyonggi:The graduate school of Kyonggi University;2007.
Kim MR, Rhee KC. Factors that affect consumer satisfaction with medical Services. J Consumer Stud 2004;15(3):111-131.
Cho MH. Comparative study on image of nursing service in hospital[Master' thesis]. IkSan:The graduate school of Wonkwang University;2004.
Kim CH. A study on the effect of relationship marketing implement factors on customer loyalty[Docter' thesis]. Seoul:The graduate school of Kookmin University;2002.
Im JH, Key H, Paik SK. Influence of physician's communication style and quality, and physician-patient relationship on patient satisfaction. J Korean Hosp Manage 2009;14(3):83-103.

활용도 분석정보

상세보기

다운로드

내보내기

활용도 Top5 논문

해당 논문의 주제분야에서 활용도가 높은 상위 5개 콘텐츠를 보여줍니다.
더보기 버튼을 클릭하시면 더 많은 관련자료를 살펴볼 수 있습니다.

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 논문명, 저널/프로시딩명, 저자 , 발행년, 권, 호, 시작페이지, 끝페이지, 발행기관 관리번호, 논문명, 대등논문명, 저자 , 저널/프로시딩명, 발행기관, 발행년, 발행언어, 권, 호, 시작페이지, 끝페이지, ISBN, ISSN, 주제분야, 키워드, 초록(한글), 초록(영문), 저자(소속기관)
저장형식	Text(ASCII format) Excel format RefWorks Direct Export RIS format (for Reference Manager, ProCite, EndNote), Scholar's Aids, Mendeley
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

연합인증

[국내논문] 치과환자의 치과위생사에 대한 의료 커뮤니케이션과 신뢰, 만족과의 관계
A study on the relationship between patient's medical communication, reliance and satisfaction to dental hygienist 원문보기

Abstract ▼ AI-Helper

Keyword

참고문헌 (22)

이 논문을 인용한 문헌

활용도 분석정보

활용도 Top5 논문

관련 콘텐츠

원문 보기

원문 URL 링크

오픈액세스(OA) 유형

이 논문과 함께 이용한 콘텐츠

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

선택된 텍스트

연합인증

[국내논문] 치과환자의 치과위생사에 대한 의료 커뮤니케이션과 신뢰, 만족과의 관계 A study on the relationship between patient's medical communication, reliance and satisfaction to dental hygienist 원문보기

Abstract ▼ AI-Helper

Keyword

참고문헌 (22)

이 논문을 인용한 문헌

활용도 분석정보

활용도 Top5 논문 더보기

관련 콘텐츠

원문 보기

원문 URL 링크

오픈액세스(OA) 유형

이 논문과 함께 이용한 콘텐츠

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

선택된 텍스트

[국내논문] 치과환자의 치과위생사에 대한 의료 커뮤니케이션과 신뢰, 만족과의 관계
A study on the relationship between patient's medical communication, reliance and satisfaction to dental hygienist 원문보기

활용도 Top5 논문