Purpose: Communication in hospitals is one of the major factors in patient safety. So, the purpose of this study was to identify the relationship between intra-organizational communication satisfaction and the safety attitude of nurses in hospitals. Method: A descriptive survey design with convenience sampling was used. Data collection was done using a self-report questionnaire answered by 278 nurses from one university hospital located in Kyeoung-gi Province, Korea. Result: Intra-organizational communication satisfaction positively correlated with safety attitude (r=.747, p<.01). Among the 6 sub dimensions of safety attitude, perceptions of management (r=.675, p<.01), job satisfaction (r=.640, p<.01) and teamwork climate (r=.600. p<.01) were strongly related to intra-organizational communication satisfaction. Multiple regression analysis was done to identify explanation power of intra-organizational communication satisfaction against safety attitude. The model was significant (F=48.540, p<.01). Intra-organizational communication satisfaction accounted for 60.9% of variance in safety attitude (Adj $R^2$=.609). Conclusions: The results of this study indicate that higher levels of intra-organizational communication satisfaction promote positive safety attitude in hospital nurses and that communication media quality is an important factor in patient safety attitude. Therefore, developing interventions to revitalize intra-organizational communication level based on communication media quality will help in the construction of positive safety attitude in nurses.
조직 내에서의 커뮤니케이션 특징에 관한 포괄적인 정서적 반응이며, 어떤 사람에게 성공적으로 의사전달이 되거나 어떤 사람과의 의사전달이 잘 이루어졌을 때 느끼는 개인적 만족
조직 의사소통 만족이란 조직 내에서의 커뮤니케이션 특징에 관한 포괄적인 정서적 반응이며, 어떤 사람에게 성공적으로 의사전달이 되거나 어떤 사람과의 의사전달이 잘 이루어졌을 때 느끼는 개인적 만족을 말한다(Downs & Hazen, 1977). 본 연구에서는 Downs와 Hazen(1977)이 개발하고, Park(2003)이 수정한 조직 의사소통 만족 측정 도구로 측정한 값을 말한다.
간호사는 환자에게 안전하고 질 높은 의료서비스를 제공해야할 책임과 의무를 가지며, 환자안전관리는 간호에 있어 기본적이고 필요불가결한 중요한 요소 중 하나이다. 그러나 점점 복잡해지는 병원환경과 환자의 중증도 증가, 고도화된 의료기술의 복잡한 절차 등으로 매년 병원에서 안전사고로 사망하거나 손상 받는 환자의 수는 점점 증가하는 것으로 보고되고 있다 (Mahajan, 2010).
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