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Determination of Priority for Improvement Using the Theory of Two-dimensional Quality 원문보기

Journal of Korean Society of Industrial and Systems Engineering = 한국산업경영시스템학회지, v.36 no.1, 2013년, pp.70 - 77  

송해근 (성균관대학교 시스템경영공학과)

Abstract AI-Helper 아이콘AI-Helper

The theory of two-dimensional quality, in particular, the Kano model that is developed by the analogy with the M-H theory, has been applied in various industry fields for more than three decades. Importance-Performance Analysis (IPA) assumes that the degree of physical fulfilment of quality attribut...

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참고문헌 (33)

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