참고문헌 (37)

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2. 국립중앙도서관 (2009). 국립중앙도서관 연보. 서울: 국립중앙도서관. 

3. 국립중앙도서관 (2010). 국립중앙도서관 연보. 서울: 국립중앙도서관. 

4. 국립중앙도서관 (2011). 국립중앙도서관 연보. 서울: 국립중앙도서관. 

5. 국립중앙도서관 (2012). 국립중앙도서관 연보. 서울: 국립중앙도서관. 

6. 국립중앙도서관 (2013). 국립중앙도서관 연보. 서울: 국립중앙도서관. 

7. 국립중앙도서관 (2011). 사서에게 물어보세요 운영매뉴얼: 협력형 온라인 지식정보서비스 (개정판). 서울: 국립중앙도서관. 

8. 남태우 등 (2008). 국내 협력형 온라인 지식정보서비스 활성화 및 실시간서비스 운영방안 연구. 세종: 문화체육관광부.(Nam, Tae-Woo et al. (2008). Study on the promotion and management of Collaborative online reference & Information Service in Korea. Sejong: Ministry of Culture, Sports and Tourism.) 

9. 박희진, 박성재 (2013). 내용분석을 통한 대학도서관 디지털 참고정보서비스(전자게시판) 활성화에 관한 연구. 한국정보관리학회지, 30(4), 175-193. http://dx.doi.org/10.3743/KOSIM.2013.30.4.175(Park, Hee-Jin, & Park, Sung-Jae (2013). A study on the digital reference service using electronic bulletin boards in academic libraries through content analysis. Journal of the Korean Society for Information Management, 30(4), 175-193.) 

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10. 배순자 (2011). 국내 협력형디지털정보봉사의 효율적 실행을 위한 CDRS의 사례연구. 한국문헌정보학회지, 45(1), 11-27. http://dx.doi.org/10.4275/KSLIS.2011.45.1.011(Bae, Soon-Ja (2011). A case study of the CDRS for effective operation of collaborative digital reference service in Korea. Journal of the Korean society for Library and Information Science Society, 45(1), 11-27.) 

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11. 유재옥 (2000). 대학도서관의 웹기반 전자참고정보 서비스에 관한 연구. 한국정보관리학회지, 17(4), 171-186.(Yoo, Jae-Ok (2000). A study on web-based electronic reference services of academic libraries. Journal of the Korean society for Information Management, 17(4), 171-186.) 

12. 장혜란 (2003a). 공공도서관의 디지털참고봉사 이용 분석. 사회과학연구, 17, 1-13.(Chang, Hye Rhan (2003a). Use analysis of digital reference services in Korean public libraries. Journal of Social Sciences, 17, 1-13.) 

13. 장혜란 (2003b). 대학도서관의 디지털참고봉사 제공 및 이용 분석. 한국정보관리학회지, 20(4), 49-66. http://dx.doi.org/10.3743/KOSIM.2003.20.4.049(Chang, Hye Rhan (2003b). Analysis of digital reference services in Korean academic libraries. Journal of the Korean society for Information Management, 20(4), 49-66.) 

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14. 장혜란 (2004). 디지털참고봉사의 이용 활성화 방안. 한국도서관？정보학회지, 35(4), 215-228.(Chang, Hye Rhan (2004). Digital reference service: Directions for promotion. Journal of Korean Library and Information Science Society, 35(4), 215-228.) 

15. 정경희 (2006). 국가기록원 인터넷 게시판 이용자의 정보이용행태 분석. 한국도서관？정보학회지, 37(1), 283-303.(Joung, Kyoung-Hee (2006). An analysis on the information seeking behaviour of users in the internet board of national archives and record service. Journal of Korean Library and Information Science Society, 37(1), 283-303.) 

16. 한국인터넷진흥원 (2013). 2013년 인터넷이용실태조사. 서울: 한국인터넷진흥원.(Korea Internet & Security Agency (2013). 2013 Internet use survey. Seoul: Korea Internet & Security Agency.) 

17. ALA, RUSA (2008, Jan. 14). Definitions of reference. Retrieved from http://www.ala.org/rusa/resources/guidelines/definitionsreference. 

18. Association of Research Libraries (2010). ARL statistics questionnaire, 2009-10 instructions for completing the questionnaire. Retrieved from http://www.libqual.org/documents/admin/10instruct.pdf. 

19. Bradford, J. T., Costello, B., & Lenholt. R. (2005). Reference service in the digital age: An analysis of sources used to answer reference questions. Journal of Academic Librarianship, 31(3), 263-272. 

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20. Carter, D., & Janes, J. (2000). Unobtrusive data analysis of digital reference question and service at the Internet Public Library: An exploratory study. Library Trends, (49), 251-65. 

21. Chang, Hye Rhan (2007). Analysis of the digital reference services in Korean public libraries: A longitudinal study. Journal of the Korean Society for Information Management, 24(2), 105-122. 

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22. Duff, W. M., & Johnson, C. A. (2001). A virtual expression of need: An analysis of e-mail reference questions. The American Archivist, 64(1), 43-60. 

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23. Garnsey, B. A., & Powell, R. R. (2000). Electronic mail reference services in the public library. Reference and User Services Quarterly, 39(3), 245-254. 

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24. Grogan, D. (1992). Practical reference work. London: Clive Bingley. 

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27. Katz, W. (1969). Introduction to reference work: Vol 2. Reference services. New York: McGraw-Hill. 

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29. Moeller, S. E. (2003). Ask-A-librarian: An analysis of an e-mail reference service at a large academic library. Internet Reference Services Quarterly, 8(3), 47-62. 

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30. Numminen, P., & Vakkari, P. (2009). Question types in public libraries' digital reference service in Finland: Comparing 1999 and 2006. Journal of the American Society for Information Science and Technology, 60(6), 1249-1257. 

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31. Pomerantz, J. (2003). Question taxonomies for digital reference. Unpublished doctoral dissertation, Syracuse University. New York. USA. 

32. Radford, M. L. et al. (2011). "Are we getting warmer?": Query clarification in live chat virtual reference. Reference & User Services Quarterly, 50(3), 259-279. 

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33. Schwartz. J. (2003). Toward a typology of e-mail reference questions. Internet Reference Services Quarterly, 8(3), 1-16. 

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34. Sears, J. (2001). Chat reference service: An analysis of one semester's data. Science and Technology Librarianship, 32, 200-206. 

35. Smyth, J. (2003). Virtual reference transcript analysis. Searcher, 11(3), 26-30. 

36. Warner, D. G. (2001). A new classification for reference statistics. Reference & User Services Quarterly, 41(1), 51-55. 

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37. Westbrook. L. (2009). Unanswerable questions at the IPL: User expectations of e-mail reference. The Journal of Documentation, 65(3), 367-395. 

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