다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기
한국산학기술학회논문지 = Journal of the Korea Academia-Industrial cooperation Society, v.16 no.12, 2015년, pp.8820 - 8829
임양빈 (건양대학교 의료공간디자인학과)
최근 질병 치료과정에서 의료서비스에 대한 인식이 부각되면서 의료기관의 서비스 공간과 대기시간에 대한 연구가 활발히 진행되고 있다. 특히 종합병원 이용 시 방문자의 장시간 대기가 불가피하고, 이것은 환자에게 심리적 불안 및 부정적 감정으로 다가 올 것이다. 이는 의료소비자들의 불만을 가중시키고, 병원의 재방문 가능성을 낮추는 요인으로 작용하기 때문에 병원의 마케팅 및 이미지 제고를 위해서 대기시간의 연구가 절실한 실정이다. 따라서 본 연구는 의료서비스과정에서 발생하는 대기시간의 변수인 대기 환경과 대기 환자의 태도가 체감 대기 시간에 어떠한 영향을 주는가를 알아보고 병원 계획의 대안을 제시한 것을 연구목적으로 한다.
AI-Helper
While medical services are recognized to be crucial in a process of disease treatment, the research has been done with the service space and waiting time in a medical institution. This paper's objective is to evaluate the waiting areas of lobby, outpatient clinic, operating room in a general hospita...
Kyung-Ok Heo, 'A Study on the Satisfaction, Dissatisfaction & Consumer's Complaint Behavior of Woman;s Public Service & Medical Service', Sungshin Woman's University, Woman & Management, Vol. 2, p.8, 1997.
Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton, Achieving Service Excellence, p.362, Haneon Publishers, 2013.
Gwon-Yeong Lee, "A Study on Consumer's Waiting Behavior of Medical Service'', Catholic University of Korea Ph.D Dissertation, p.8-9, 2014.
M. K. Hui, D. K. Tse, 'What to tell consumers in waits of different lengths: an integrative model of service evaluation.', Journal of Marketing, 60(2), p.81-90. 2010. DOI: http://dx.doi.org/10.2307/1251932
Hae-Mee Jung, 'Relationship between Recognized WaitingnTime,nConsumernSatisfaction & Reuse-Willingness', Seoul National University Ph.D Dissertation p.8. 2014.
Han-Seung Kang, Influence on Hospital's Image and Revisit of the Recognized Waiting Time in Medical Service, Kyonggi University Ph.D Dissertation, p.102, 2007.
Eun-Ha Kim, 'User-oriented Design Factor in Medical Environment', Ehwa Wemens' University Master thesis, p.13, 2009.
Joon-Woo Pyo, Nae-Won Yang, 'Concept Change and Usage Condition Lobby Area in the General Hospital's Lobby Area', Journal of Korea Interior Design Society 4(3), p.87, 2002.
Eun-Jung Noh, Eun-Jin Oh, Jung-Gi Kim, 'A Study on the Cure-oriented Lobby Area Design Applied Multi-Theraphy in General Hospital', Journal of Korea Interior Design Society 7(2), p.116, 2005.
Eun-mee Choi, Sang-Heon Choi, "Landscape Architecture Characteristics of Lobby Area in General Hospital", Proc. of Korea Interior Design Society, pp.201-202, May, 2011.
Mi-Jung Kim, 'A Study on Change of Medical Environment and Expression Characteristics in Plastic Surgery Clinic's Interior Space', Sangmyung University Master thesis, p.28, 2012.
Eun-Sil Choi, 'A Study on the Interior Space Design in the Obstetrics Clinic', Hongik University Master thesis, p.14, 1992.
Hee-Jung Hong, 'Provision of Information and Patient Board in Waiting Area of Operation Room', Seoul National University Master thesis, p.6-7, 2004.
Myung-Sim Choi, 'Simulation on Reducing Patient's Waiting Time in the Emergency Center', Yonsei University Master thesis, p.10, 2000.
Hyo-Sun Jung, 'Analysis on the Characteristics of Emergent Patient by Leveling the Emergency', Korea University Mater thesis, p.4, 2012.
Yoo-Jin Jung, 'Evaluation on the Adaptation of Universal Design in Rehabilitation Hospital's Lobby Area', Hanyang University Master thesis, p.84-85, 2008.
Jae-Won Son, Teuk-Goo Lee, 'A Study on General Hospital Outpatient Clinic Space Formation and Scale', Journal of Korea Institute of Healthcare Architecture, 13(2), 2007.
Copyright KISTI. All Rights Reserved.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.