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NTIS 바로가기品質經營學會誌 = Journal of Korean society for quality management, v.43 no.1, 2015년, pp.11 - 30
권준덕 (경희대학교 일반대학원 의료경영학과) , 윤치호 (경희대학교 일반대학원 의료경영학과) , 오현종 (경희대학교 일반대학원 경영학과) , 박범규 (경희대학교 일반대학원 의료경영학과) , 김양균 (경희대학교 경영학부)
Purpose: The purpose of this study is to lay groundwork for future research on the outcomes of national quality awards for secondary-care healthcare organizations. Methods: For this study, a secondary-care hospital was selected through a convenience sampling method and all of its organizational memb...
핵심어 | 질문 | 논문에서 추출한 답변 |
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오늘날 품질경영은 무엇까지 아우르고 있는가? | 품질경영은 과거 제조업에서 사용되던 품질의 개념이 현대의 경영분야와 접목되면서 그 의미가 확장된 것이다. 오늘날 품질경영은 단순한 제품만이 아닌 리더십, 자원, 프로세스, 성과에 이르기까지 경영의 전반적인 과정을 모두 아우르고 있다. 이러한 흐름은 전사적 품질관리(Total Quality Management)로 발전하였고, 앞선 단편적 제품에 대한 품질관리를 포함하여, 전략, 마케팅, 인사조직 등 조직에서 발생하는 모든 분야에 대해 전사적인 관점에서 품질을 관리하게 되었다(Anderson et al. | |
자유경쟁시장에서 재화의 품질이 우수해야 한다는 것은 다른 의미로 무엇을 뜻하는가? | 자유경쟁시장에서 공급자가 경쟁상대에게 우위를 점하기 위해 갖추어야할 조건으로 제공하는 재화의 품질이 우수해야한다는 것은 가장 기본적이 사항이다. 이것은 또 다른 측면으로는 공급자가 지속적인 경쟁력을 가지기 위해서 품질의 개선과 관리가 동시에 필요하다는 것을 의미한다. 이러한 사실은 비단 제조업뿐만 아니라 서비스업 등 모든 분야에 적용되며, 의료시장에서 의료서비스를 제공하는 병원도 역시 이에 포함된다. | |
자유경쟁시장에서 공급자가 경쟁상대에게 우위를 점하기 위해 갖추어야할 조건은 무엇인가? | 자유경쟁시장에서 공급자가 경쟁상대에게 우위를 점하기 위해 갖추어야할 조건으로 제공하는 재화의 품질이 우수해야한다는 것은 가장 기본적이 사항이다. 이것은 또 다른 측면으로는 공급자가 지속적인 경쟁력을 가지기 위해서 품질의 개선과 관리가 동시에 필요하다는 것을 의미한다. |
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