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NTIS 바로가기한국산학기술학회논문지 = Journal of the Korea Academia-Industrial cooperation Society, v.17 no.8, 2016년, pp.569 - 581
이명준 (충남대학교 대학원 보건학과) , 윤석한 (충남대학교 대학원 보건학과) , 조영채 (충남대학교 의학전문대학원 예방의학교실)
The purpose of this study was to define the quality of nursing services in relation to a nurse's psychosocial factors (type A behavior pattern, self-esteem, locus of control, and anxiety), job stress, and fatigue. This study targeted 503 nurses currently working at one of six general hospitals in Da...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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간호서비스란 무엇인가? | 간호서비스란 간호를 서비스라는 관점에서 바라본다는 의미를 내포하고 있으며 의료 소비자의 요구에 의해서 생산되는 일종의 서비스 상품이라 할 수 있다[1]. 체계적 접근을 통하여 간호 대상자의 건강 요구를 충족시키며 치유 안녕에 도움을 주기 위하여 행해지는 대상자 요구 중심의 간호 활동들이다[2]. | |
간호사는 병원 의료 서비스에서 어떠한 요소인가? | 간호사는 병원 의료 서비스의 질 개선을 위해 중요한 투입요소를 제공해 줄 수 있는 위치이며 병원의 이미지 형성과 병원 조직의 마케팅에 중요한 요소가 되고 있다[3]. 또한, 간호사에 의해 형성되는 간호서비스의 질은 간호 조직의 생산성과 경쟁력을 결정하는 전략적 요소이자 간호 소비자의 판단에 절대적으로 영향을 미치는 중요한 요소가 되고 있다[4]. | |
간호사의 직무스트레스가 병원조직에 미치는 영향은 무엇인가? | 2%는 심각한 스트레스를 받고 있는 것으로 보고되고 있다[12,13]. 과도한 직무스트레스는 간호사의 정신적 건강에 해로운 영향을 줄 뿐만 아니라 업무수행능력을 감소시키고, 여러 사고발생의 위험을 높일 수 있으며[14], 병원조직의 생산성 및 효율성을 저해하고 조직의 효과성에도 부정적인 영향을 미치게 된다[15]. 또한 간호사의 직무스트레스의 증가는 환자에 대한 간호서비스의 질을 감소시키고 간호사의 삶의 질을 저하시킨다고 보고되고 있다[16]. |
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Chang SJ. Standardization of collection and measurement of health statistics data. The Korean Society for Preventive Medicine. Seoul, 92-143, 2000.
Parasuraman, A., Zeithaml, V.A. & Berry, L.L. SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(spring):12-40, 1988.
Sung YH, Kwon IG, Kim MK, A Study on the Perception Gap in Clinical Nursing Service between Customers and Provider. Clinical Nursing Reserch, 12(1):109-123, 2006.
Park SE. The effects of Emotional Dissonance on the employee's job Attitudes and the Moderating Role of job Autonomy and social supports. Korean Academic Society of Business administration, 38(2):379-405, 2009.
Chae JH. The effects of job Stress and Fatigue of home care nurses on the quality of nursing service, Graduate School of Kyung hee University master's thesis, 2013.
Song HJ. The Effects of Clinical Nurses' Self-Esteem and Communication Skill on Self-Leadership and the Quality of Nursing Service. Graduate School of Wonkwang University master's thesis, 2014.
Park SP, Lee DB, Kwon IS, Cho YC. Analysis of the Influence of Job Stress and Psychosocial Factors on Self Perceived Fatigue in White Collar Male Workers Using the Structural Equation Model. Analysis of Occupationl and Environmental Medicine, 22(1):48-57, 2010.
Kim SM. Nursing Service Quality Measurement for Establishing Nursing Service Marketing Directions of One General Hospital - Being Used SERVQUAL- Graduate School of SungKyunKwan University master's thesis, 2005.
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Barker L.M.& Nussbaum M.A. Fatigue, performance and the work environment: a survey of registered nurses. Journal of Advanced Nursing, 67(6): 1370-1382, 2011. DOI: http://dx.doi.org/10.1111/j.1365-2648.2010.05597.x
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