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NTIS 바로가기한국산학기술학회논문지 = Journal of the Korea Academia-Industrial cooperation Society, v.20 no.12, 2019년, pp.157 - 166
김남희 (전인간호과학연구소) , 박선영 (부산여자대학교 간호학과)
This study investigates the influence of emotional intelligence and professional self-concept on retention intention in nurses. The participants were 170 nurses from three hospitals in B city. Data were collected with structured questionnaires, from May 7 to May 30, 2019, and analyzed by applying de...
핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
간호사란? | 우리나라의 의료서비스는 소비자 중심의 질적인 의료서비스 제공을 병원 경쟁력을 위한 성공적인 전략으로 보고 있다[1]. 특히 간호사는 질적인 의료서비스의 중추적 역할을 담당하고 있는 가장 핵심적인 전문 인력이다[2]. 다양한 전문직이 공존하는 의료현장에서 간호사들이 다른 전문인들과 조화를 이루며 효율적인 간호업무를 수행하고 양질의 간호를 제공하여 사회적으로 간호사의 위치를 확립하고 간호사 스스로도 만족하기 위해서는 간호사로서의 전문직 자아개념의 확립이 매우 중요하다[3]. | |
감성지능이 간호 분야에서 중요한 변수로 대두되는 이유는? | 병원은 고객의 만족도를 올리기 위해 환자와 가장 많은 시간을 보내는 간호사에게 높은 간호서비스를 제공해줄 것을 요구하고 있으며[8], 간호사는 임상에서 환자와 보호자와 접촉하는 내내 자신의 행동이나 노동결과물뿐만 아니라 개인의 감정, 사고, 의도 등도 통제의 대상이 되는 실정이다[9]. 이에 간호 분야에서 중요한 변수로 대두되고 있는 감성지능으로 감성지능이란 다양한 상황에서 자신과 타인의 감성을 이해하고, 감성을 조절하며 효율적으로 활용할 수 있는 능력을 말한다[10]. | |
전문직 자아개념 확립이 중요한 이유는? | 특히 간호사는 질적인 의료서비스의 중추적 역할을 담당하고 있는 가장 핵심적인 전문 인력이다[2]. 다양한 전문직이 공존하는 의료현장에서 간호사들이 다른 전문인들과 조화를 이루며 효율적인 간호업무를 수행하고 양질의 간호를 제공하여 사회적으로 간호사의 위치를 확립하고 간호사 스스로도 만족하기 위해서는 간호사로서의 전문직 자아개념의 확립이 매우 중요하다[3]. Arthur[4]는 간호사의 전문직 자아개념을 전문직 실무, 만족감, 의사소통 등 3개 영역으로 구성하였다. |
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