[논문]진정성리더십이 심리적 웰빙과 직무성과에 미치는 영향 - 항공사 승무원을 중심으로

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doi:10.15207/jkcs.2019.10.9.283

진정성리더십이 심리적 웰빙과 직무성과에 미치는 영향 - 항공사 승무원을 중심으로
The Effects of Authentic Leadership on Psychological Well-being and Job Performance - Focused on Airline Flight Attendants 원문보기

한국융합학회논문지 = Journal of the Korea Convergence Society, v.10 no.9, 2019년, pp.283 - 289

고선희 (서원대학교 항공서비스학과)

초록
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본 연구에서는 객실승무원이 지각하는 진정성리더십이 부하의 심리적 웰빙과 직무성과에 어떠한 영향을 미치는지 논의하고자 한다. 가설을 검증하기 위하여 국내에 운항중인 대형항공사 객실승무원을 대상으로 2018년 10월 1일부터 12월 5일까지 약 2개월 간 설문조사를 실시하였다. 설문지는 총 200부를 배포하여 180부가 회수 되었으며, 총159부를 실증분석에 이용하였다. 본 연구의 자료 통계분석은 SPSS 22.0과 AMOS 21.0을 이용하였다. 분석결과는 아래와 같다. 첫째, 진정성 리더십 중 균형적 정보처리, 자아인식, 내면화된 도덕관점은 심리적 웰빙에 유의한 영향을 미치는 것으로 나타나 채택되었다. 반면 진정성리더십 중 관계적 투명성은 심리적 웰빙에 유의한 영향을 미치지 않는 것으로 나타나 기각되었다. 둘째, 항공사 승무원이 지각하는 심리적 웰빙은 직무성과에 유의한 영향을 미칠 것 이라는 유의한 경로계수를 보여 채택되었다. 따라서 본 연구에서 설정한 가설 중 가설 1-3을 제외한 나머지 가설은 모두 채택되었다.

Abstract ▼ AI-Helper

This study intends to examine how authentic leadership affects psychological well-being and job performance among flight attendants. To test hypotheses, this study performed survey to flight attendants of big airlines in Korea for about two months from October 1 to December 5, 2018. 200 copies of the questionnaire was distributed, and 180 were collected. Among them, 21 copies where many questions were unanswered or not very seriously answered were discarded. So, 159 copies in total were used for analysis. Statistical analysis was done with SPSS 22.0 and AMOS 21.0. The results are as follows. First, balanced information processing, self-awareness, self-awareness have significant effect on psychological well-being, while relational transparency have not. Second, psychological well-being have significant effect on job performance. Consequently, all the hypotheses in this study except for hypothesis 1-3 were adopted.

주제어

표/그림 (4)

표 Table 1. Demographic characteristics
표 Table 2. Confirmatory Factor Analysis for the measurement model
표 Table 3. Correlation Matrix
표 Table 4. Structure model path analysis

AI 본문요약
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문제 정의

This study intends to examine how authentic leadership affects psychological well-being and job performance. Psychological well-being is a concept, which exceeds daily happiness and joy and the degree of happiness one feels as a social being[8,9].

가설 설정

Hypothesis 1: Authentic leadership will have significant positive effect on psychological well-being.
Hypothesis 2: Psychological well-being will have significant positive effect on job performance.

제안 방법

As cabin service is provided by flight attendants in closed space, role of flight attendants and leadership of manager are very important. Accordingly, this study set the research model that in the effect of authentic leadership on organizational performance of members, psychological well-being of members plays mediating role, and extracted construct factors, and did empirical analysis. The findings of empirical analysis are as follows.
Namely, we can expect that psychologically happy workers perform better in job-related behavior than unhappy ones. Consequently, based on above existing researches, this study set the following hypotheses on the relationship between authentic leadership, psychological well-being, and job performance.
To confirm reliability and validity of construct concepts and question items, this study did confirmatory factor analysis. The findings are shown in Table 2, which contain estimates and standardized estimates of all questions.
0. To find out demographic characteristics of respondents, frequency analysis was performed. To test reliability and validity of the data, confirmatory factor analysis was done.

대상 데이터

200 copies of the questionnaire was distributed, and 180 were collected. Among them, 21 copies where many questions were unanswered or not very seriously answered were discarded.
Among them, 21 copies where many questions were unanswered or not very seriously answered were discarded. So, 159 copies in total were used for analysis. Statistical analysis was done with SPSS 22.
To test hypotheses, this study performed survey to flight attendants of big airlines in Korea for about two months from October 1 to December 5, 2018. Before survey, the aim of the survey was explained to respondents who were waiting for the next flight in office.

이론/모형

7, reliability was secured[14]. To identify causal relations among concepts in this research model, this study made a structural equation model. Goodness-of-fit of the model was χ²=402.

성능/효과

055). Finally, hypothesis 2: psychological well-being will have significant effect on job performance was accepted (path coefficient = .714, t=15.807).
First, among the types of authentic leadership as cabin crew perceive, balanced information processing was found to have positive effect on psychological well-being. Namely, the more boss tends to listen to opinions of his members before making decisions, and consider rational alternatives, the higher psychological well-being of flight attendants goes.
Second, among the types of authentic leadership as cabin crew perceive, self-awareness was found to have positive effect on psychological well-being. It means that the more cabin crew perceive that their boss explains something clearly, and give feedback to improve relationship with his members, the more his members feel competent that they can do something well, feel capable, and the higher psychological well-being of flight attendants goes.

후속연구

In the future, it seems necessary to expand this research to cabin crew of low cost carriers. And, there should be more deep research on psychological well-being.

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