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NTIS 바로가기서비스연구 = Journal of service research and studies, v.9 no.4, 2019년, pp.41 - 62
변미영 (한국CS전략연구소) , 김현수 (국민대 경영대학 경영학부)
In this intangible good-oriented, modern service economy era, we have to first understand the characteristics of the healthcare service in order to enhance the competitiveness of the healthcare industry and achieve continuous growth. In addition, service nature and characteristics should be reinforc...
핵심어 | 질문 | 논문에서 추출한 답변 |
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성격이란 무엇인가? | 성격이란 생각하고 느끼고 행동하고, 주변사람들과 관계를 맺으면서 주어진 상황에 대처해 나가는 지속적이고 일관적인 패턴을 의미하는 것으로 독특성, 일관성, 내용(성격의 알맹이) 등 3가지 특징을 지닌다(Lim, 2006). | |
성장욕구란 무엇인가? | 성장욕구는 개인이 조직에서 성장하고 발전하고자 하는 욕구로, 가치 있고 도전적인 직무를 통해 성취감을 경험하려는 성향이다. 성장욕구가 높은 개인은 자신이 속한 조직의 업무에 더욱 적극적으로 임하여 자신과 조직을 발전시키고자 노력한다고 하였다(Jung, 2019). | |
경제발전과 소득수준 증가로 의료서비스가 급성장하는 이유는 무엇인가? | 경제발전과 소득수준 증가로 의료서비스가 급성장하고 있다. 전세계적으로 큰 폭의 인구증가와 함께 인간의 평균 수명이 늘어나고 삶의 질적 수준이 향상되고 있기 때문이다. |
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