[논문]어린이급식관리지원센터 지원 서비스 만족도 조사를 통한 성과 분석과 발전 방향

신새롬; 우은열; 박혜경

doi:10.22960/jfss.2020.1.45

어린이급식관리지원센터 지원 서비스 만족도 조사를 통한 성과 분석과 발전 방향
A Performance Analysis by the Satisfaction Survey for Center for Children's Foodservice Management and Developmental Direction

급식외식위생학회지 = Journal of the foodservice safety, v.1 no.1, 2020년, pp.45 - 51

신새롬 (중앙급식관리지원센터) , 우은열 (중앙급식관리지원센터) , 박혜경 (중앙급식관리지원센터)

Abstract ▼ AI-Helper

This study sought to understand the requirements of registered institutions and parents of beneficiary children's through a satisfaction survey conducted at Center for Children's Foodservice Management (CCFSM) and to improve quality to create a model example of site-based meal safety management in accordance with population trends. In 2019, the comprehensive satisfaction level of the director and parents rose 2.4 points and 2.9 points, respectively, compared to the previous year, and the comprehensive satisfaction level of the director and parents continued to rise from 2015 to 2019. The gap between the highest and lowest institutions is narrowed to 13.5 points year-on-year from 21.4 points. National Institute of Food and Nutrition Service will need to make efforts to upgrade regional centers through (Human Resource Development(HRD) training to strengthen their job-specific capabilities and minimize the standard deviation of each center. Since local centers are distributed across the country and have field-oriented service support systems, CCFSM will need to manage the healthy eating habits of the underprivileged, provide information necessary to establish proper eating habits, strengthen education, and establish a customized food safety service system.

주제어

표/그림 (11)

그림 Figure 1. Portfolio analysis
표 Table 1. Composition of the Satisfaction Survey
표 Table 2. Priority and Meaning of Improvement by Part
표 Table 3. Comprehensive satisfaction level by characteristics of respondents for the director in 2019 (Mean)
표 Table 4. Annual trend of comprehensive satisfaction level (Mean)
표 Table 5. Standard deviation and differences of satisfaction by the highest and lowest center (Mean)
표 Table 6. Score of the satisfaction survey by upper and lower 10% center (Mean)
표 Table 7. Children's dietary behaviors change score (Mean)
그림 Figure 2. Portfolio analysis
표 Table 8. VOC (Voice of Customer) of the Directors
표 Table 9. VOC (Voice of Customer) of the parents

참고문헌 (6)

Ministry of Government Legislation. 2020. National Center for Legal Information. Special Act on the Safety Management of Children's Dietary Life. [cited 2020 Apr 2]. Available from: https://www.law.go.kr/lsSc.do?section&menuId1&subMenuId15&tabMenuId81&eventGubun060101&query%EC%96%B4%EB%A6%B0%EC%9D%B4+%EC%8B%9D%EC%83%9D%ED%99%9C%EC%95%88%EC%A0%84%EA%B4%80%EB%A6%AC+%ED%8A%B9%EB%B3%84%EB%B2%95#undefined
CCFSM. 2020a. Guideline of center for children's foodservice manage-ment. [cited 2020 Apr 2]. Available from: https://ccfsm. foodnara.go.kr/home/?menuno164
CCFSM. 2020b. Operation status of regional center for children's food-service management. [cited 2020 Apr 2]. Available from: https://ccfsm.foodnara.go.kr/?menuno115
Korea Institute of Child Care and Education. 2019. Childcare's statistical data.
Ministry of Food and Drug Safety. 2019. Guidelines for Center for Child-Care Foodservice Management.
Park KN, 2012. Analysis of the Effect of Center for Child-Care Foodservice Management on Safety Control of Meal in Child-Care Facility and Kindergarten. Master's degree thesis, Chung-Ang University, Korea, pp 28-30

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