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NTIS 바로가기한국전자거래학회지 = The Journal of Society for e-Business Studies, v.26 no.2, 2021년, pp.1 - 17
전은선 (Graduate School of Service Management & Engineering, Inha University) , 김철수 (Department of Business Administration, Inha University)
This paper elucidates the effect of characteristics of service quality on continuance usage intention of digital healthcare service using mediating factors of user expectation and user utility. First, we classified independent factors into three types such as service system characteristics, user cha...
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