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NTIS 바로가기서비스연구 = Journal of service research and studies, v.12 no.4, 2022년, pp.106 - 124
김정태 (대전대학교 대학원 융합컨설팅학과 기술경영) , 최도영 (대전대학교 경영대학 경영학과)
This study examined whether the social support (emotional support, information support) provided by customers through chatbot service affects the satisfaction of chatbot service felt by customers and whether the satisfaction of chatbot service affects loyalty and intention to continue using chatbot ...
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