참고문헌 (65)

1. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. doi:10.1016/0749-5978(91) 90020-T 

   상세보기

2. Bae, J. (2020). Consumer satisfaction, dissatisfaction, and channel-switching intention in accordance with shopping channels. Journal of Public Relations, 24(3), 1-22. doi:10.15814/jpr.2020.24.3.1 

   

3. Bansal, H. S., Taylor, S. F., & St. James, Y. (2005). "Migrating" to new service providers: Toward a unifying framework of consumers' switching behaviors. Journal of the Academy of Marketing Science, 33(1), 96-115. doi:10.1177/0092070304267928 

   상세보기

4. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. doi:10.1037/0022-3514.51.6.1173 

   상세보기

5. Bird, J. (2020, March 29). Zero contact everything: Coronavirus causes the rapid rise of 'no touch' retail. Forbes. Retrieved March 29, 2020, from https://www.forbes.com 

6. Chae, J. M. (2017). The effects of shopping value, ease of use, and usefulness on mobile purchase intention. Science of Emotion & Sensibility, 20(2), 73-86. doi:10.14695/KJSOS.2017.20.2.73 

   원문보기 상세보기

7. Chiu, H-C., Hsieh, Y-C., Roan, J., Tseng, K-J., & Hsieh, J-K. (2011). The challenge for multichannel services: Cross-channel free-riding behavior. Electronic Commerce Research and Applications, 10(2), 268-277. doi:10.1016/j.elerap.2010.07.002 

   상세보기

8. Choi, Y., & Lee, K. (2020). Changes in consumer perception of fashion products in a pandemic. The Research Journal of the Costume Culture, 28(3), 285-298. doi:10.29049/rjcc.2020.28.3.285 

   원문보기 상세보기

9. Claridge, C., & Hur, E. (2021). Revitalizing department store shopping value and in-store experiences: A case study on debenhams and selfridges. Journal of Fashion Business, 25(6), 81-101. doi:10.12940/jfb.2021.25.6.81 

   원문보기 상세보기

10. Cottrell, J. (2021, June 16). Contactless vs. checkoutless shopping: One problem, two approaches. Forbes. Retrieved April 5, 2022, from https://www.forbes.com 

11. Deloitte. (2022). 2022 Global Marketing Trend. Deloitte. Retrieved April 3, 2022, from https://www2.deloitte.com/kr/ko/pages/consumer/articles/2022/20220228.html 

12. Gale, B. T. (1994). Managing customer value: Creating quality and service that customers can see. New York, NY: The Free Press. 

13. Gefen, D., & Straub, D. W. (2003). Managing user trust in b2c e-services. e-Service Journal, 2(2), 7-24. doi:10.2979/esj.2003.2.2.7 

    상세보기

14. Hassanein, K., & Head, M. (2006). The impact of infusing social presence in the web interface: An investigation across product types. International Journal of Electronic Commerce, 10(2), 31-55. doi:10.2753/JEC1086-4415100202 

    상세보기

15. Holbrook, M. B. (1994). The Nature of Customer Value: An Axiology of Services in the Consumption Experience, in Service Quality: Thousand Oaks, CA: New Directions in Theory and Practice. 

16. Hutt, R. (2020, August 11). 'Untact': South Korea's plan for a contact-free society. World Economic Forum. Retrieved August 11, 2020, from https://www.weforum.org 

17. Jang, C., Chi, Y., Kang, M., & Han, K. (2016). The effects of consumer's perceived value and satisfaction of omni-channel commerce on shopping channel switching intention. The Journal of Internet Electronic Commerce Research, 16(4), 203-228. UCI:G704-001762.2016.16.4.009 

18. Jang, Y., & Lee, J. (2020). A study on the spatial characteristics of fashion brand flagship store by brand experience element. Journal of The Korea Institute of The Spatial Design, 15(8), 187-198. doi:10.35216/kisd.2020.15.8.187 

    

19. Jarvenpaa, S. L., & Todd, P. A. (1997). Consumer reactions to electronic shopping on the world wide web. Journal of Electronic Commerce, 1(2), 59-88. Retrieved from http://www.jstor.org/stable/27750810 

20. Jeong, D. (2021). A mixed-methods study of factors that promote and hinder switching to contact-free shopping among fashion consumers (Unpublished doctoral dissertation). Yonsei University, Seoul, Korea. 

21. Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2002). Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. Journal of business research, 55(6), 441-450. doi:10.1016/S0148-2963(00)00168-5 

    상세보기

22. Jung, S., & Seo, D. (2016). Assessing mediated moderation and moderated mediation: Guidelines and empirical illustration. The Korean Journal of Psychology: General, 35(1), 257-282. doi:10.22257/KJP.2016.03.35.1.257 

    

23. Keaveney, S. M. (1995). Customer switching behavior in service industries an exploratory study. Journal of Marketing, 59(2), 71-82. doi:10.2307/1252074 

    상세보기

24. Kim, D., Choi, H., Cho, H., & Yang, J. (2020). A case study on untact marketing in the hotel industry. Korean Journal of Hospitality & Tourism, 29(4), 205-218. doi:10.24992/KJHT.2020.06.29.04.205. 

    상세보기

25. Kim, T., Kim, S., & Kim, J. (2018). Antecedents of cross-channel freeriding showrooming behavior in on-offline multichannel environment: Focusing on multichannel self-efficacy and the attractiveness of alternative online store. Journal of Marketing Studies, 26(4), 21-41. doi:10.21191/jms.26.4.02 

    

26. Korea Chamber of Commerce and Industry. (2020). 코로나19 이후 업무방식 변화 실태 조사 [Survey on changes in work style after COVID-19]. Retrieved April 03, 2022, from http://www.korcham.net/nCham/Service/Economy/appl/KcciReportDetail.asp?SEQ_NO_C01020120932932&CHAM_CDB001 

27. Kotler, P., & Armstrong, G. (2017). Principles of Marketing (Global Edition). England: Person. 

28. Kotler, P., & Keller, K. L. (2007). A framework for marketing management. Upper Saddle River, NJ: Prentice Hall. 

29. Kwon, H., & Lee, J. (2020). A study on the application of retail tech for customer experience: Focused on offline fashion stores. Journal of the Korea Institute of the Spatial Design, 15(8), 199-212. doi:10.35216/kisd.2020.15.8.199 

    

30. Kwon, J., & Park, B. (2020). A study on the transformation of shopping behavior under multi-channel consumption environment. Journal of the Korea Industrial Information Systems Research, 25(3), 61-82. doi:10.9723/jksiis.2020.25.3.061 

    원문보기 상세보기

31. Lattin, J. M., & McAlister, L. (1985). Using a variety-seeking model to identify substitute and complementary relationships among competing products. Journal of Marketing Research, 22(3), 330-339. doi:10.2307/3151429 

    상세보기

32. Lee, M. (2021). The effect of service quality and consumption value on customer engagement in smart franchise stores: The moderating effect of perceived risk on covid-19. Journal of Franchising, 7(3), 49-65. doi:10.22985/kasof.2021.7.3.003 

    

33. Lee, S., & Lee, D. (2020). "Untact": A new customer service strategy in the digital age. Service Business, 14(1), 1-22. doi:10.1007/s11628-019-00408-2 

    상세보기

34. Lee, S., & Lim, S. (2018). Living Innovation: From Value Creation to the Greater Good. England: Emerald Publishing Limited. 

35. Li, M., Yin, D., Qiu, H., & Bai, B. (2021). Examining the effects of ai contactless services on customer psychological safety, perceived value, and hospitality service quality during the covid-19 pandemic. Journal of Hospitality Marketing & Management, 31(1), 1-25. doi:10.1080/19368623.2021.1934932 

    상세보기

36. Lu, Y., Cao, Y., & Wang, B. (2011). A study on factors that affect users' behavioral intention to transfer usage from the offline to the online channel. Computers in Human Behavior, 27(1), 355-364. doi:10.1016/j.chb.2010.08.013 

    상세보기

37. Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing, 77(1), 39-56. doi:10.1016/S0022-4359(00)00045-2 

    상세보기

38. Monroe, K. B. (1979). Pricing: Making Profitable Decisions. New York, NY: McGraw-Hill Book. 

39. Mun, Y., & Lee, J. (2010). A study on the effects of shopping value on trust and repurchase intention in open market: An analysis of moderating effects of social presence. Korean Business Education Review, 61(1), 227-248. UCI:G704-001274.2010..61.007 

40. Oh, J. (2022). A study on the level of omni-channel strategy usage in offline store based on consumer needs survey of omni-channel strategy. Journal of The Korea Institute of The Spatial Design, 17(2), 51-68. doi:10.35216/kisd.2022.17.2.51 

    

41. Oh, M., & Shin, J. (2021). The effects of live commerce platform affordance and source characteristics on perceived shopping value and purchase intention. Journal of the Korean Data Analysis Society, 23(5), 2247-2265. doi:10.37727/jkdas.2021.23.5.2247 

    상세보기

42. Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the academy of marketing science, 28(1), 168-174. doi:10.1177/0092070300281015 

    상세보기

43. Park, A., An, H., Song, J., & Chung, C. (2022). Please do not disturb: The effect of Zero-Contact Marketing on Korean consumers' decision-making process. Asia Pacific Journal of Marketing and Logistics, 34(3), 488-505. doi:10.1108/APJML-09-2020-0641 

    상세보기

44. Park, J. (2020). The study on the relationship among shopper's personal attributes, perceived usefulness, and satisfaction in an omni-channel context. Korean Review of Corporation Management, 11(2), 235-255. doi:10.20434/KRICM.2020.05.11.2.235 

    

45. Payments Journal. (2020, July 31). Contactless and contact-free transactions post COVID. Payments Journal. Retrieved July 31, 2020, from https://www.paymentsjournal.com 

46. Pietri, N. O., Chou, X., Loske, D., Klumpp, M., & Montemanni, R. (2021). The buy-onlinepick-up-in-store retailing model: Optimization strategies for in-store picking and packing. Algorithms, 14(12), 350. doi:10.3390/a14120350 

    상세보기

47. Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97-105. Retrieved from https://hbr.org/1998/07/welcome-to-the-experience-economy 

    상세보기

48. Ping, R. A. (1993). The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect. Journal of Retailing, 69(3), 320-352. doi:10.1016/0022-4359(93)90010-G 

    상세보기

49. Rogers, E. M. (1995). Lessons for guidelines from the diffusion of innovations. Joint Commission Journal on Quality and Patient Safety, 21(7), 324-328. doi:10.1016/s1070-3241(16)30155-9 

    상세보기

50. Samjong KPMG Economic Research Institute. (2020). COVID-19 Business Report. Retrieved April 5, 2022, from https://assets.kpmg/content/dam/kpmg/kr/pdf/2020/kr-covid-19-industries-impact-20200327-.pdf 

51. Sanchez, J., Callarisa, L., Rodriguez, R. M., & Moliner, M. A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394-409. doi:10.1016/j.tourman.2004.11.007. 

    상세보기

52. Seo, S. (2019). The effects of shopping value on the usage intention of unmanned fashion storesApplication of technology acceptance model-. Journal of Fashion Business, 23(2), 140-155. doi:10.12940/jfb.2019.23.2.140 

    원문보기 상세보기

53. Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications. England: John Wiley & Sons. 

54. Sneader, K., & Singhal, S. (2020, April 14). The future is not what it used to be: Thoughts on the shape of the next normal. Mckinsey & Company. Retrieved April 14, 2020, from https://www.mckinsey.com 

55. Sneader, K., & Singhal, S. (2020, May 2). 3 changes businesses will need to adapt to post-coronavirus. Fortune. Retrieved May 2, 2020, from https://www.forbes.com 

56. Tu, C. H., & McIsaac, M. (2002). The relationship of social presence and interaction in online classes. The American Journal of Distance Education, 16(3), 131-150. doi:10.1207/S15389286AJDE1603_2 

    상세보기

57. Van Droogenbroeck, E., & Van Hove, L. (2022). Covid-19 and point-of-sale payments in Belgium: How the older generation also learned to love contactless Journal of Payments Strategy & Systems, 16(1), 17-27. 

58. Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2). 186-204. doi:10.1287/mnsc.46.2.186.11926 

    상세보기

59. Wang, X., Wong, Y., Chen, T., & Yuen, K. (2021). Adoption of shopper-facing technologies under social distancing: A conceptualisation and an interplay between task-technology fit and technology trust. Computers in Human Behavior, 124. doi:10.1016/j.chb.2021.106900 

    상세보기

60. Wang, X., Wong, Y., Qi, G., & Yuen, K. (2021). Contactless channel for shopping and delivery in the context of social distancing in response to Covid-19 pandemic. Electronic Commerce Research and Applications, 48(C). doi:10.1016/j.elerap.2021.101075 

    상세보기

61. Weisberg, Y., Deyoung, C. G., & Hirsh, J. B. (2011). Gender differences in personality across the ten aspects of the big five. Frontiers in Psychology, 2(178). doi:10.3389/fpsyg.2011.00178 

    상세보기

62. Yanamandram, V., & White, L. (2007). A model of customer retention dissatisfied business services customer. Journal of Managing Service Quality, 17(3), 298-316. doi:10.1108/09604520710744317 

    상세보기

63. Yim, J., Kang, T., & Kim, D. (2020). A study on the influence of establishment and use of local government non-face-to-face work systems on the usefulness of non- face-to-face work systems. Korean Policy Sciences Review, 24(3), 49-71. doi:10.31553/kpsr.2020.9.24.3.49 

    상세보기

64. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22. 

    상세보기

65. Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: What we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1), 67-85. doi:10.2307/1251446 

    상세보기