$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

고령층 연령에 따른 뱅킹앱 사용성 인식에 대한 차이 분석 -PACMAD 모델을 중심으로-
An analysis on the difference in banking app usability by elderly age - Focusing on the PACMAD model - 원문보기

한국산업정보학회논문지 = Journal of the Korea Industrial Information Systems Research, v.28 no.2, 2023년, pp.61 - 75  

정현석 (계명대학교 경영학부)

초록
AI-Helper 아이콘AI-Helper

본 연구는 고령층에서도 많이 사용하는 뱅킹앱의 사용성을 평가하고자 한다. 이를 위해 모바일에서 사용될 수 있는 사용성(People At the Center of Mobile Application Development) 모델을 설명하고 60세 이상의 고령층을 대상으로 사용성 평가를 실증적으로 검증하였다. 본 연구를 위하여 은행앱을 사용해 본 경험이 있는 고령자 165명을 대상으로 SPSS 25.0를 이용해 기술통계 및 분산분석을 실시했다. 본 연구의 분석결과를 살펴보면, 효율성, 만족도, 효과성은 상대적으로 높은 점수를 보였으며, 학습가능성, 기억가능성, 오류, 인지부하는 상대적으로 낮은 점수를 보였다. 또한, 연령별 차이 검증에서 모든 변수가 연령별로 차이가 존재하는 것을 확인했다. 이러한 결과는 뱅킹앱에 대한 고령층의 사용성 평가와 연령별 차이를 확인할 수 있었다. 특히, 컨택스트 부분에 대한 보완이 필요하다는 시사점을 제시하지만, 연령이 고령층에 한정되어 일반인과의 비교가 어렵다는 점과 다양한 통제변수를 고려하지 못한 한계도 존재한다.

Abstract ▼ AI-Helper 아이콘AI-Helper

This study aims to evaluate the usability of a banking app that is frequently used by the elderly. To this end, the usability PACMAD(People At the Center of Mobile Application Development) model that can be used in mobile was explained and the usability evaluation was empirically verified for the el...

주제어

#뱅킹앱   #사용성   #PACMAD 모델   #고령층  

표/그림 (14)

참고문헌 (54)

  1. Afif, M. H. (2021). Evaluating PSAU Mobile？Application Based on People at the Center of？Mobile Application Development (PACMAD)？Usability Model: Empirical Investigation.？Journal of Computer Science, 17(3), 275-283. 

  2. Bae, B. R. (2021). Structural Equation？Modeling with Amos 27. Chungram？Pubishing. 

  3. Baharuddin, R., Singh, D. and Razali, R.？(2013). Usability dimensions for mobile？applications-a review. Research Journal of？Applied Sciences, Engineering and？Technology, 5(6), 2225-2231. 

  4. Berns, T. (2004). Usability and user-centred？design, a necessity for efficient e-learning!？International Journal of The Computer, the Internet and Management, 12, 20-25. 

  5. Bevan, N. (1995). Measuring usability as？quality of use. Software Quality Journal, 4,？115-130. 

    상세보기

  6. Bhullar, A. and Gill, P. S. (2019). Mobile？Shopping Application Usability: An Empirical？Study on Factors AffectingContinued？Intention to Use and MobileApplication？Loyalty. The IUP Journal of Marketing？Management, 18(4), 33-50. 

  7. Byun, D. H. and Chung, D. S. (2020).？Evaluation of Mobile App Usability of？Logistics in Life Startups. The Journal of？the Korea Contents Association, 21(2),？35-48. 

  8. Cha, J. H. (2021). The Effect of UI Usability？of Mobile Healthcare Applications on？Technostress and Continuous Use Intention:？Focusing on Elderly Users. Journal of？Digital Convergence, 19(5), 295-305. 

  9. Cho, J. G. and Huh, W. W. (2017). Usability？Evaluation Frameworks of Mobile Apps on？Smart Phone. Asia-pacific Journal of？Multimedia Services Convergent with Art,？Humanities, and Sociology, 7(12), 841-848. 

    상세보기

  10. Cho, J. G. (2018). Usability Evaluation using？Heuristic Evaluation Method in Mobile？Apps. Asia-pacific Journal of Multimedia？Services Convergent with Art, Humanities,？and Sociology, 8(6), 919-926. 

  11. Choi, B. A. (2021). A Study on Evaluation of？Bicycle Sharing Service App Usability.？Journal of Cultural Product and Design,？66, 365-374. 

  12. Choi, W. S. (2020). The Effects of Uncontact？Service Usability of Coffee Shops on the？Continuance Use Intention: Focused on the？Extended Post Acceptance Model (PAM).？Culinary Science and Hospitality Research,？26(12), 114-128. 

    crossref

  13. Chun, S. J. and Park, J. H. (2021).？Convergence Study on Usability of Music？Streaming App UX Design, Journal of the？Korea Convergence Society, 12(2), 135-146. 

  14. Chung, W. J., Son, S. W., and Jang, J. S.？(2020) A study on the development of？FDM 3D printer remote control mobile app？usability evaluation checklist. Industrial？design 14(3), 1-12. 

  15. FKLL. (2020). Non-face-to-face service？trends and implications due to COVID-19.？Retrieved from https://www.fkii.or.kr/board/tot.fileDown.php (accessed on November,？16th, 2022) 

  16. Fornell, C., and Larcker, D. (1981). Evaluating？Structural Equation Models with Unobservable？Variables and Measurement Error. Journal？of Marketing Research, 18(1), 39-50. 

    상세보기

  17. Gho, G. W. (2015). Basic study on GUI？design of short-range location-based？information systems for museums tablet for？the elderly. Bulletin of Korean Society of？Basic Design and Art, 16(6), 27-37. 

  18. Gu, B. S. and Lee, T. K. (2022). Platform？Strategy of Domestic Banks: Current？Status and Prospects. Korea Institute of？Finance. https://www.kif.re.kr/kif4/eng/main/？(accessed on November, 5th, 2022) 

  19. Hair, J. F., Black, W. C., Babin, B. J.,？Anderson, R. E. and Tatham, R. L. (2006).？Multivariate data analysis. Upper Saddle？River, NJ: Pearson. 

  20. Hussain, A. and Kutar, M. (2012). Apps vs？Devices: Can the usability of mobile apps？be decoupled from the device? International？Journal of Computer Science Issues, 9(3),？11-16. 

  21. Hussain, A., and Ferneley, E. (2008). Usability？metric for mobile application: a goal question？metric (GQM) approach. Proceedings of the？10th International Conference on Information？Integration and Web-based Applications？and Services, 567-570. 

  22. ISO. 9241-11. 

  23. Joung, H. S. (2022). Effect of Customer？Experience Management Capability on Job？Satisfaction and Customer Orientation of？Service Firms: Focus on the Bank Service.？Journal of the Korea Industrial Information？Systems Research, 27(5), 1-19. 

  24. Jung, J. W. and Song, H. J. (2012). A Study？on Subjective Old-Age Perception and？Subjective Life Satisfaction of the？Middle-Old Aged in Their 60s. Journal of？Welfare for the Aged, 57, 333-356. 

  25. Kim, N. I. (2022). Elderly banking app use？63% in 2 years...'Elderly Mode' coming？out. Money Today. https://news.mt.co.kr/mtview.php?no2022022410515421984？(accessed on November, 6th, 2022) 

  26. Kim, S. H., Kim, M. G., and Ryu, M. H.？(2022). Importance-Performance Analysis？for Korea Mobile Banking Applications:？Using Google Playstore Review Data.？Journal of the Korea Industrial Information？Systems Research, 27(6), 115-126. 

  27. Kim, Y. B. and Nam, Y. H. (2021). A Study？on the Elderly-friendly UX Design for？Accessibility Improvement of Fast Food？Kiosks - Focusing on KFC -. Journal of？Integrated Design Research, 20(4), 39-57. 

  28. Kim, Y. W., Song, I S. and Yi, N. K. (2018).？A Study on the Relationship between the？UI Usability andthe Intention of Large？Supermarket Online Shopping Mall Use.？Journal of Communication Design, 65,？222-235. 

  29. Korea Bank. (2020). Current status of Internet？banking services used by domestic banks？in the first half of 2020. https://eiec.kdi.re.kr/policy/materialView.do?num230120&topic (accessed on November, 15th, 2022) 

  30. Korea Bank. (2022). Current status of Internet？banking services used by domestic banks？in the first half of 2022. https://eiec.kdi.re.kr/policy/materialView.do?num230120&topic (accessed on November, 15th, 2022) 

  31. Lee, J. I., Man, H, W. and Lee, S. M. (2012).？A Study on the Usability Evaluation of？Smart Banking Application, Journal of the？Korean Society of Design Culture. 18(1),？346-359. 

  32. Lee, J. M. (2022a). The Evaluation of？Cosmetic Mobile Apps' Interface Design？Elementsand Their Impact on Continued？Use, Journal of Investigative cosmetology,？18(2), 213-220. 

  33. Lee, J. W., Choi, Y. E., Lee, S. A. and Lee,？S. G. (2012). Designing and Usability？Evaluation of Hospital Guidance System for？the Elderly. The HCI Society of Korea,？591-593. 

  34. Lee, T. S. (2022b). Possibility and Expected？Effects of Upward Adjustment of Senior？Age, KDI Focus. https://www.kdi.re.kr/research/focusList (accessed on November,？6th, 2022) 

  35. Lim, Y. S. and Kim, Y. K. (2022). Effect of？open and closed leadership and marketing？capabilities on corporate performance: Focusing？on the usability of non-face-to-face services？of small businesse. Journal of the Korea？Industrial Information Systems Research,？27(3), 109-126. 

  36. Miller, R. B. (1971). Human ease of use？criteria and their tradeoffs. NY: IBM Corporation. 

  37. Ministry of Health and Welfare. (2020). 2020？Elderly Survey. Korea Institute for Health？and Social Affairs, http://www.mohw.go.kr/react/jb/sjb030301vw.jsp?PAR_MENU_ID03&MENU_ID032901&CONT_SEQ366496&page1 (accessed on November, 6th,？2022) 

  38. Ministry of Science and ICT. (2022) The？Report on the Digital Divide. National？Information Society Agency. (https://www.nia.or.kr/site/nia_kor/main.do accessed on November, 6th, 2022) 

  39. Nielsen, J. (1994). Usability engineering.？Morgan Kaufmann Pub. 

  40. No, H. J. (2021). Smart Banking Service？Quality's Impacton Consumers' Intent for？Continuous Use. Graduate School of Mokpo？National University. 

  41. Noh, K. S. (2019). The proper methods of？statistical analysis for dissertation : SPSS？and AMOS. Hanbit Academy Inc. 

  42. Oh, A. S. (2022). Design for Service？Improvement of Unmanned Ordering Device？to the Digital Underprivileged. Journal of？the Korea Institute Of Information and？Communication Engineering, 26(11),？1592-1598. 

  43. Oh, H. Y. and Min, B. W. (2010). App Design？Style and Usability Analysis for？Smartphone Application-Focusing on the？iPhone and Appstore. The Journal of the？Korea Contents Association, 10(12),？129-136. 

  44. Oliver, R. L. (1997). Customer satisfaction？with service. In T. A. Swartz and D.？Iacobucci (Eds.), Handbook of services？marketing and management. Thousand？Oaks, CA: Sage 

  45. Park, J. H. and Shin, G. K. (2012). Effects of？Smartphones Usability on User's Satisfaction？and Loyalty: Focusing on Moderating？Effect of Terms of Use. Korea Journal of？Business Administration, 25(2), 811-831. 

  46. Salthouse, T. A. (1994). The nature of the？influence of speed on adult age differences？in cognition. Developmental Psychology,？30(2), 240-259 

    상세보기

  47. Seffah, A., Donyaee, M. Kline, R. B. and？Padda, H. K. (2006). Usability measurement？and metrics: A consolidated model. Software？Quality Journal, 14, 159-178. 

    상세보기

  48. Shackel, B. and Richardson, S. K. (1991).？Human factors for informatics usability.？Cambridge University Press. 

  49. Shin D. J. (2021). "Catch Senior Customers"？Commercial banks expand services tailored？to the elderly. Bravo My Life.？https://bravo.etoday.co.kr/view/atc_view/13008 (accessed on November, 16th, 2022) 

  50. Song S. Y., Park, H. J. and Kang, B. M.？(2006). A Study on How to Improve Goods？Selection Information in Preparation for？Aged Society - Focusing on the labels of？seniors' necessities-. Policy Research？Repor, 12, 2-193. 

  51. Song, H. S. (2017). A Study on the Model of？Smart P hone Interfacedesign Enhancing？Usability for Elderly. Ph. D. Dissertation？Kyonggi University. 

  52. Statistical Office. (2022). 2022 senior population？statistics, available at: http://kostat.go.kr (accessed 10 November 2022). 

  53. Yoo, S. Y. and Hwang, S. G. (2015). A Study？on the Effects of Hand Functional Training？on the Cognitive Enhancement and？Emotional Change of the Elderly - Focused？on the Application Case of Tool kit？Program. Korea Science and Art Forum,？21, 261-272. 

  54. Yoon, Y. J., and Ha, K. S. (2021). The？Journal of the Korea Contents Association.？The Journal of the Korea Contents？Association, 21(10), 227-239. 

관련 콘텐츠

오픈액세스(OA) 유형

FREE

Free Access. 출판사/학술단체 등이 허락한 무료 공개 사이트를 통해 자유로운 이용이 가능한 논문

이 논문과 함께 이용한 콘텐츠

저작권 관리 안내
섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로