참고문헌 (16)

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5. Black, S. A. & Poter, L. A.(1996), Identification of the critical factors of TQM, Decision Science, Vol.27, No. 1, pp. 1-22. 

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6. Feigenbaum, A. V. (2005). "Total quality control: Achieving productivity, market penetration and advantage in the global economy". McGraw-Hill Higher Education. 

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8. Hojatallah Mousapour, Ahmad Jusoh, Khalil Md Nor, Ali Pakdel(2014), "Manager's Perspective on ISO 9001 Quality Management System and Performance of Suppliers: A Study on the Second Largest Automaker Company in Iran , Americal Journal of Business, Economics and Management, Vol. 2, No. 2, pp55-63. 

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12. Lee, Sang oh & Hwang, Bo-Jak(2014), A Study on the Effect of Metro Employees' Perceived ISO Quality Management Employees on Customer Satisfaction Performance", The Korea Sociaty for Railway, Vol 17. No. 6, pp. 443-451. 

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13. Philip Wayne Morris(2003), "Quality and Competitive Advantage: An Empirical Study of ISO 9000 Adption in the Electronics Industry, the Degree of Doctor of Philosophy, A Dissertation in Business Administration", Texas Tech University. 

14. Powell, T. C.(1995), "Total Quality Management as Competitive Advantage: A Review and Empirical Study", Strategic Management Journal, Vo. 16, No. 1, pp. 15-37. 

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15. Walid Zaramdini(2007), An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience , International Journal of Quality & Reliability Management, Vol. 24 No. 5, pp. 472-491. 

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16. Woan-Yuh Jang, Ching-I Lin(2008), "An Intergrated Framework for ISO 9000 Motivation, Depthe of ISO Implementation and Firm Performance , Journal of Manufacturing Technology Management, Vol. 19, No. 2, pp.194-216. 

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