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NTIS 바로가기통상정보연구 = International commerce and information review, v.18 no.1, 2016년, pp.209 - 233
정원진 (단국대학교 경영학과) , 김태환 (단국대학교 경영학과)
Today's mobile devices including smartphones are gradually taking a prominent position in many areas as portable multimedia computers and establishing a new computing paradigm. Nevertheless, it would not be easy for smartphone applications to provide users with a high level of usability under the cu...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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스마트폰과 스마트워치, 태블릿 PC 등 모바일 기기의 장점은 무엇인가? | 스마트폰과 스마트워치, 태블릿 PC 등 모바일 기기의 장점은 휴대가 간편하여 언제 어디서나 사용이 가능하며, 또한 실생활에 유용한 다양한 애플리케이션들을 쉽게 설치하여 사용할 수 있다는 점에 있다. 이러한 애플리케이션들 덕분에 모바일 기기의 가치와 유용성은 더욱 증가한다고 할 수 있다. | |
국제표준기구에서 내린 이용성의 정의는 무엇인가? | 다양한 분야에서 여러 연구자들이 이용성에 대한 정의를 내렸지만 그 중에서도 일반적으로 널리 인용되고 있는 이용성 정의 중 하나는 국제표준기구(International Standard Ornization)의 정의다. ISO에서는 사용자의 어느 특정한 목표를 효과적, 효율적으로 달성할 수 있도록 도와주는 도구(제품)의 성질을 이용성이라고 정의하였다 (ISO 9241, 1994; ISO 9241, 1996). | |
서비스 품질이란 무엇인가? | Parasuraman et al. (1985, 1988)은 그들이 제시한 간격분석모델(Gap Analysis Model)에서 서비스 품질을 정의하였는데, 이들은 서비스에 대한 고객의 기대치와 실제 제공받은 서비스의 차이를 서비스 품질이라고 정의하였다. 현재 이들의 개념적 틀이 서비스 품질을 측정하는 방법으로 자주 사용되고 있다 (Kassim and Abdullash, 2010). |
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