$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

VR 기반 문화유산 체험이 방문의도에 미치는 영향
The Effects of VR-based Cultural Heritage Experience on Visit Intention 원문보기

한국전자거래학회지 = The Journal of Society for e-Business Studies, v.26 no.2, 2021년, pp.95 - 122  

유건우 (School of Management, Kyung Hee University) ,  황경화 (School of Management, Kyung Hee University) ,  권오병 (School of Management, Kyung Hee University)

초록
AI-Helper 아이콘AI-Helper

최근 COVID-19 팬데믹으로 비대면 사회가 되면서 가상현실(VR) 기반으로 문화유산을 체험하려는 시도가 이어지고 있다. 그러나 VR 콘텐츠 체험이 실제 문화유산이 있는 관광지에 대한 방문으로까지 이어지는지, VR 콘텐츠 체험 만족으로 인해 관광지 방문 의도가 감소하지는 않는지에 대한 의문이 제기되고 있다. 이에 본 연구의 목적은 VR 기반 문화유산 체험이 유적지 방문 의도에 어떤 영향을 주는지를 실증적으로 파악하는 것이다. 또한, VR 기반 문화유산 체험이 Web 기반 문화유산 체험에 비하여 가지는 특징을 파악하고자 한다. 이를 위해 DeLone and McLean이 제안한 정보시스템 성공모델을 기반으로, 관광 콘텐츠 체험이 유적지 방문의도에 어떤 영향을 미치는지 살펴보았다. 더 나아가 콘텐츠 체험형태(VR vs. Web)에 따른 구조적 관계에 차이가 있는지 살펴보았다. 연구결과, VR 기반 콘텐츠 체험 시에 시스템 품질의 편리성과 정보 품질의 실재감, 유용성은 만족도에 정(+)의 영향을 미치는 것으로, 정보품질의 실재감과 만족도는 지속사용의도에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 지속사용의도는 방문의도에 정(+)의 영향을 미치는 것으로 나타난 반면에 만족도는 방문의도에 통계적으로 유의한 영향을 미치지 않는 것으로 나타났다. 한편, Web을 통해 콘텐츠를 체험한 집단이 VR을 통해 콘텐츠를 체험한 집단보다 정보 품질의 유용성이 지속사용의도에 미치는 영향력의 크기가 더 큰 것으로 나타났다. 본 연구결과를 토대로 관광지에 대한 방문의도를 높이기 위한 VR 기반 관광 콘텐츠를 구성하는 방안에 대해 논의하였다.

Abstract AI-Helper 아이콘AI-Helper

As it recently became a non-face-to-face society because of the COVID-19 Pandemics, attempts have been made to experience heritage based on virtual reality (VR). Despite the satisfaction of VR contents, however, questions are being raised about whether the VR experience leads to visit a heritage tou...

주제어

표/그림 (12)

참고문헌 (82)

  1. An, S. and Lee, C., "A Study on the Influence of Sense of Virtual Reality Contents on Experiential Value, Satisfaction and Visit Intention," Journal of Tourism Sciences, Vol. 43, No. 6, pp. 135-149, 2019. 

  2. Anderson, J. C. and Gerbing, D. W., "Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach," Psychological Bulletin, Vol. 103, No. 3, pp. 411-423, 1988. 

  3. Antonetti, P., Manika, D., and Katsikeas, C., "Why Consumer Animosity Reduces Product Quality Perceptions: The Role of Extreme Emotions in International Crises," International Business Review, Vol. 28, No. 4, pp. 739-753, 2019. 

  4. Bao, Y., Bao, Y., and Sheng, S., "Motivating purchase of private brands: Effects of store image, product signatureness, and quality variation," Journal of Business Research, Vol. 64, No. 2, pp. 220-226, 2011. 

  5. Barfield, W. and Hendrix, C., "The Effect of Update Rate on The Sense of Presence within Virtual Environments," Virtual Reality, Vol. 1, No. 1, pp. 3-15, 1995 

  6. Berg, L. P. and Vance, J. M., "Industry Use of Virtual Reality in Product Design and Manufacturing: A Survey," Virtual Reality, Vol. 21, No. 1, pp. 1-17, 2017. 

  7. Bhattacherjee, A., "Understanding Information Systems Continuance: An Expectation-confirmation Model," MIS Quarterly, Vol. 25, No. 3, pp. 351-370, 2001. 

  8. Bricken, M. and Byrne, C. M., "Summer Students in Virtual Reality: A Pilot Study on Educational Applications of Virtual Reality Technology," In Virtual reality (pp. 199-217), Academic Press, 1993. 

  9. Buchanan, J. A., "Experience with Virtual Reality-based Technology in Teaching Restorative Dental Procedures," Journal of Dental Education, Vol. 68, No. 12, pp. 1258-1265, 2004. 

  10. Chae, C. B., Forenza, A., Heath, R. W., McKay, M. R., and Collings, I. B., "Adaptive MIMO Transmission Techniques for Broadband Wireless Communication Systems," IEEE Communications Magazine, Vol. 48, No. 5, pp. 112-118, 2010. 

  11. Chen, Y. C., Shang, R. A., and Li, M. J., "The Effects of Perceived Relevance of Travel Blogs' Content on The Behavioral Intention to Visit a Tourist Destination," Computers in Human Behavior, Vol. 30, pp. 787-799, 2014. 

  12. Cheung, G. W. and Rensvold, R. B., "Evaluating Goodness-of-fit Indexes for Testing Measurement Invariance," Structural Equation Modeling, Vol. 9, No. 2, pp. 233-255, 2002. 

  13. Chiu, C. M., Chiu, C. S., and Chang, H. C., "Examining The Integrated Influence of Fairness and Quality on Learners' Satisfaction and Web-based Learning Continuance Intention," Information Systems Journal, Vol. 17, No. 3, pp. 271-287, 2007. 

  14. Cho, H., "Study on Influence of Perceived Quality Factor of Smartphone on Satisfaction & Continued Use Intention: From the Standpoint of Updated Delone and McLean's Information System Success Model," Entrue Journal of Information Technology, Vol. 11, No. 2, pp. 167-180, 2012. 

  15. Cho, Y. H., Wang, Y., and Fesenmaier, D. R., "Searching for Experiences: The Web-based Virtual Tour in Tourism Marketing," Journal of Travel and Tourism Marketing, Vol. 12, No. 4, pp. 1-17, 2002. 

  16. Choi, H., "A Study on the Impact of the Selection of the Information Media on Satisfaction, Behavioral Intention of Trade Show Visitors," Event and Convention Research, Vol. 9, pp. 51-71, 2008. 

  17. Choi, W., Kang, D., and Choi, S. M., "Understanding Factors Influencing Usage and Purchase Intention of a VR Device: An Extension of UTAUT2," Information Society and Media, Vol. 18, No. 3, pp. 173-208, 2017. 

  18. Chung, N., Han, H., and Joun, Y., "Tourists' Intention to Visit a Destination: The Role of Augmented Reality(AR) Application for a Heritage Site," Computers in Human Behavior, Vol. 50, pp. 588-599, 2015. 

  19. Daghan, G. and Akkoyunlu, B., "Modeling The Continuance Usage Intention of Online Learning Environments," Computers in Human Behavior, Vol. 60, pp. 198-211, 2016. 

  20. Dedeke, A. N., "Travel Web-site Design: Information Task-fit, Service Quality and Purchase Intention," Tourism Management, Vol. 54, pp. 541-554, 2016. 

  21. DeLone, W. H. and McLean, E. R., "Information Systems Success: The Quest for The Dependent Variable," Information Systems Research, Vol. 3, No. 1, pp. 60-95, 1992. 

  22. DeLone, W. H. and McLean, E. R., "The DeLone and McLean Model of Information Systems Success: A Ten-year Update," Journal of Management Information Systems, Vol. 19, No. 4, pp. 9-30, 2003. 

  23. DeLone, W. H. and McLean, E. R., "Information Systems Success Measurement," Foundations and Trends® in Information Systems, Vol. 2, No. 1, pp. 1-116, 2016. 

  24. Deng, X., Unnava, H. R., and Lee, H., "Too True to Be Good? When Virtual Reality Decreases Interest in Actual Reality," Journal of Business Research, Vol. 100, pp. 561-570, 2019. 

  25. de Regt, A., Barnes, S. J., and Plangger, K., "The Virtual Reality Value Chain," Business Horizons, Vol. 63, No. 6, pp. 737-748, 2020. 

  26. Doolin, B., Burgess, L., and Cooper, J., "Evaluating The Use of The Web for Tourism Marketing: A Case Study from New Zealand," Tourism Management, Vol. 23, No. 5, pp. 557-561, 2002. 

  27. Flavian, C., Ibanez-Sanchez, S., and Orus, C., "Integrating Virtual Reality Devices into The Body: Effects of Technological Embodiment on Customer Engagement and Behavioral Intentions toward The Destination," Journal of Travel and Tourism Marketing, Vol. 36, No. 7, pp. 847-863, 2019. 

  28. Griffin, L. P., Brownscombe, J. W., Gagne, T. O., Wilson, A. D., Cooke, S. J., and Danylchuk, A. J., "Individual-level Behavioral Responses of Immature Green Turtles to Snorkeler Disturbance," Oecologia, Vol. 183, No. 3, pp. 909-917, 2017. 

  29. Guttentag, D. A., "Virtual Reality: Applications and Implications for Tourism," Tourism Management, Vol. 31, No. 5, pp. 637-651, 2010. 

  30. Hadji, B. and Degoulet, P., "Information System End-user Satisfaction and Continuance Intention: A Unified Modeling Approach," Journal of Biomedical Informatics, Vol. 61, pp. 185-193, 2016. 

  31. Hirschman, E. C., "Innovativeness, Novelty Seeking, and Consumer Creativity," Journal of Consumer Research, Vol. 7, No. 3, pp. 283-295, 1980. 

  32. Huang, S. and Hsu, C. H., "Effects of Travel Motivation, Past Experience, Perceived Constraint, and Attitude on Revisit Intention," Journal of Travel Research, Vol. 48, No. 1, pp. 29-44, 2009. 

  33. Jang, S. S. and Feng, R., "Temporal Destination Revisit Intention: The Effects of Novelty Seeking and Satisfaction," Tourism Management, Vol. 28, No. 2, pp. 580-590, 2007. 

  34. Jang, Y. and Park, E., "An Adoption Model for Virtual Reality Games: The Roles of Presence and Enjoyment," Telematics and Informatics, Vol. 42, pp. 101239, 2019. 

  35. Jeon, S., Kang, J., and Lim, J., "Analysis of Factors Affecting Intention of Continuous Use for Mobile Wallet Based on the Information System Success Model," Journal of Information Technology Services, Vol. 13. No. 4, pp. 325-340, 2014. 

  36. Joo, Y. J., Chung, A. K., and Lee, M., "Structural Relationship between Individual Factor, Quality Factor and Immersion in Impact Analysis of Facebook Persistance," The Journal of The Institute of Internet, Broadcasting and Communication, 16(3), 47-55, 2016. 

  37. Jung, H. and Lee, G., "Factors Influencing Online Travel Information Value and User's Continuous Intention in Social Media," Journal of Tourism Sciences, Vol. 36, No. 5, pp. 289-308, 2012. 

  38. Kim, D. and Ko, Y. J., "The Impact of Virtual Reality (VR) Technology on Sport Spectators' Flow Experience and Satisfaction," Computers in Human Behavior, Vol. 93, pp. 346-356, 2019. 

  39. Kim, J., Kim, N., and Jeong. C., "Effects of the Perception of K-pop on Destination Image and Visit Intention to Korea: Focusing on Chinese Undergraduate Students," Journal of Tourism Sciences, Vol. 37, No. 1, pp. 77-101, 2013. 

  40. Kim, M. and Kang, I., "The Impacts of the Popular Korean Wave on the Korean Tourist Destination Image, Tourists' Satisfaction and Behavioral Intention," Korean Journal of Tourism Research, Vol. 22, No. 3, pp. 359-380, 2007. 

  41. Kim, M. J. and Hall, C. M., "A Hedonic Motivation Model in Virtual Reality Tourism: Comparing Visitors and Non-visitors," International Journal of Information Management, Vol. 46, pp. 236-249, 2019. 

  42. Kim, M. J., Lee, C. K., and Jung, T., "Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-organism-response Model," Journal of Travel Research, Vol. 59, No. 1, pp. 69-89, 2020. 

  43. Kong, C. and Jung, J., "The Effect of Information System Quality on Customer Value and Satisfaction in Hotel Comparison Sites," Journal of the Korea Society of Computer and Information, Vol. 23, No. 12, pp. 233-240, 2018. 

  44. Lee, J., "Service Quality and Customer Satisfaction in On-line Education Service," Korean Jouranl of Business Administration, Vol. 20, No. 3, pp. 1169-1192, 2007. 

  45. Lee, K. and Seong, T., "Investigation of The Measurement Equivalence in Vocational Interest Scale of CACV Between Male and Female," The Journal of Career Education Research, Vol. 31, No. 2, pp. 223-238, 2018. 

  46. Lee, M., Lee, S. A., Jeong, M., and Oh, H., "Quality of Virtual Reality and Its Iimpacts on Behavioral Intention," International Journal of Hospitality Management, Vol. 90, 102595, 2020. 

  47. Lee, S. and Park, N., "Effects of Virtual Reality Content in Tourism on the Perception of Experiential Values and Intention to Visit: The Mediating Role of Feelings of Presence," Journal of Cybercommunication Academic Society, Vol. 36, No. 1, pp. 89-125, 2019. 

  48. Lee, T. H. and Crompton, J., "Measuring Novelty Seeking in Tourism," Annals of Tourism Research, Vol. 19, No. 4, pp. 732-751, 1992. 

  49. Lin, H. F., "Measuring Online Learning Systems Success: Applying The Updated DeLone and McLean Model," Cyberpsychology and Behavior, Vol. 10, No. 6, pp. 817-820, 2007. 

  50. Liu, C. and Arnett, K. P., "Exploring The Factors Associated with Web Site Success in The Context of Electronic Commerce," Information and Management, Vol. 38, No. 1, pp. 23-33, 2000. 

  51. Maxham III, J. G. and Netemeyer, R. G., "Modeling Customer Perceptions of Complaint Handling Over Time: The Effects of Perceived Justice on Satisfaction and Intent," Journal of Retailing, Vol. 78, No. 4, pp. 239-252, 2002. 

  52. McKinney, V., Yoon, K., and Zahedi, F. M., "The Measurement of Web-customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, Vol. 13, No. 3, pp. 296-315, 2002. 

  53. McMahan, R. P., Bowman, D. A., Zielinski, D. J., and Brady, R. B., "Evaluating Display Fidelity and Interaction Fidelity in a Virtual Reality Game," IEEE Transactions on Visualization and Computer Graphics, Vol. 18, No. 4, pp. 626-633, 2012. 

  54. Mehmetoglu, M. and Engen, M., "Pine and Gilmore's Concept of Experience Economy and Its Dimensions: An Empirical Examination in Tourism," Journal of Quality Assurance in Hospitality and Tourism, Vol. 12, No. 4, pp. 237-255, 2011. 

  55. Mellarkod, V., Appan, R., Jones, D. R., and Sherif, K., "A Multi-level Analysis of Factors Affecting Software Developers' Intention to Reuse Software Assets: An Empirical Investigation," Information and Management, Vol. 44, No. 7, pp. 613-625, 2007. 

  56. Molina-Carmona, R., Pertegal-Felices, M. L., Jimeno-Morenilla, A., and Mora-Mora, H., "Virtual Reality Learning Activities for Multimedia Students to Enhance Spatial Ability," Sustainability, Vol. 10, No. 4, 1074, 2018. 

  57. Moon, H. and Moon, H., "Customer Use Behaviour toward Restaurant Technology-based Self-service: Focusing on The TBSS Types by Multi-group Analysis," Journal of Hospitality and Tourism Studies, Vol. 21, No. 3, pp. 161-175, 2019. 

  58. Mujber, T. S., Szecsi, T., and Hashmi, M. S., "Virtual Reality Applications in Manufacturing Process Simulation," Journal of Materials Processing Technology, Vol. 155, pp. 1834-1838, 2004. 

  59. Oh, H., Fiore, A. M., and Jeoung, M., "Measuring Experience Economy Concepts: Tourism Applications," Journal of Travel Research, Vol. 46, No. 2, pp. 119-132, 2007. 

  60. Oliver, R. L., "A Cognitive Model of The Antecedents and Consequences of Satisfaction Decisions," Journal of Marketing Research, Vol. 17, No. 4, pp. 460-469, 1980. 

  61. Park, J. and Lee, A., "A Study on the Impact of Hotel Information System on the User Satisfaction and Management Efficiency: Centered Around Daejeon Area," International Journal of Tourism and Hospitality Research, Vol. 27, No. 1, pp. 315-333, 2013. 

  62. Park, S. and Lee, J., "Structural Relationship among SNS Satisfaction, Community Identification, Continuous Usage Intention and Spectatorship Professional Baseball Team SNS(Social Network Service)," Korean Journal of Sports Science, Vol. 21, No. 3, pp. 681-695, 2012. 

  63. Pearce, P. L. and Lee, U. I., "Developing The Travel Career Approach to Tourist Motivation," Journal of Travel Research, Vol. 43, No. 3, pp. 226-237, 2005. 

  64. Quadri-Felitti, D. L. and Fiore, A. M., "Destination Loyalty: Effects of Wine Tourists' Experiences, Memories, and Satisfaction on Intentions," Tourism and Hospitality Research, Vol. 13, No. 1, pp. 47-62, 2013. 

  65. Ramayah, T., Ahmad, N. H., and Lo, M. C., The Role of Quality Factors in Intention to Continue Using an E-learning System in Malaysia," Procedia-Social and Behavioral Sciences, Vol. 2, No. 2, pp. 5422-5426, 2010. 

  66. Ross, E. L. D. and Iso-Ahola, S. E., "Sightseeing Tourists' Motivation and Satisfaction," Annals of Tourism Research, Vol. 18, No. 2, pp. 226-237, 1991. 

  67. Samarasinghe, S. M. and Tretiakov, A., "A Multi-dimensional Measure of E-learning Systems Success," Proceedings Ascilite Auckland, pp. 908-910, 2009. 

  68. Sussmann, Silvia and Vanhegan, Hugo, "Virtual Reality and the Tourism Product Substitution or Complement?," ECIS 2000 Proceedings, 2000. 

  69. Venkatesh, V. and Davis, F. D., "A Theoretical Extension of The Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, Vol. 46, No. 2, pp. 186-204, 2000. 

  70. Wang, H. Y. and Wang, S. H., "Predicting Mobile Hotel Reservation Adoption: Insight from a Perceived Value Standpoint," International Journal of Hospitality Management, Vol. 29, No. 4, pp. 598-608, 2010. 

  71. Wang, W. T., Wang, Y. S., and Liu, E. R., "The Stickiness Intention of Group-buying Websites: The Integration of the Commitment-trust Theory and E-commerce Success Model," Information and Management, Vol. 53, No. 5, pp. 625-642, 2016. 

  72. Wang, Y. S., "Assessing E-commerce Systems Success: A Respecification and Validation of The DeLone and McLean Model of IS Success," Information Systems Journal, Vol. 18, No. 5, pp. 529-557, 2008. 

  73. Wei, W., Qi, R., and Zhang, L., "Effects of Virtual Reality on Theme Park Visitors' Experience and Behaviors: A Presence Perspective," Tourism Management, Vol. 71, pp. 282-293, 2019. 

  74. Wen, B., Jin, Y., and Kwon, O., "Effects of Artificial Intelligence Functionalities on Online Store's Image and Continuance Intention: A Resource-Based View Perspective," The Journal of Society for eBusiness Studies, Vol. 25, No. 2, pp. 65-98, 2020. 

  75. Woo, J., "The Principle of Structural Equation Modeling," Seoul: Hannarae-academy, 2012. 

  76. Yoo, B. and Donthu, N., "Developing A Scale to Measure The Perceived Quality of An Internet Shopping Site(SITEQUAL)," Quarterly Journal of Electronic Commerce, Vol. 2, No. 1, pp. 31-45, 2001. 

  77. Yoon, A., Jeong, D., and Yoon, J., "An Empirical Examination of The Website of International Exposition: An Extended Information System Success Model," Journal of Tourism and Leisure Research, Vol. 25, No. 8, pp. 535-552, 2013. 

  78. Yoon, J., "Service Quality of Internet-based Lecture and In-class Lecture at the University Level," Journal of the Korean society for Quality Management, Vol. 34, No. 4, pp. 65-77, 2006. 

  79. Yuce, A., Arasli, H., Ozturen, A., and Daskin, M., "Feeling The Service Product Closer: Triggering Visit Intention via Virtual Reality," Sustainability, Vol. 12, No. 16, pp. 6632, 2020. 

  80. Zhang, H., Xu, F., Leung, H. H., and Cai, L. A., "The Influence of Destination-country Image on Prospective Tourists' Visit Intention: Testing Three Competing Models," Asia Pacific Journal of Tourism Research, Vol. 21, No. 7, pp. 811-835, 2016. 

  81. Zhou, T., "An Empirical Examination of Continuance Intention of Mobile Payment Services," Decision Support Systems, Vol. 54, No. 2, pp. 1085-1091, 2013. 

  82. Zyda, M., "From Visual Simulation to Virtual Reality to Games," Computer, Vol. 38, No. 9, pp. 25-32, 2005. 

저자의 다른 논문 :

관련 콘텐츠

오픈액세스(OA) 유형

GOLD

오픈액세스 학술지에 출판된 논문

저작권 관리 안내
섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로