참고문헌 (36)

1. Aladwani, A.M. and Palvia, P.C., Developing and？Valuating an Instrument for Measuring User-perceived？Web Quality, Information & Management, 2002, Vol.？39, No. 6, pp. 467-476. 

2. Aldlaigan, A.H. and Buttle, F.A., Consumer involvement？in financial services: an empirical test of two measures,？International Journal of Bank of two measures,？International Journal of Bank Marketing, 2021, Vol.？19, No. 6, pp. 232-245. 

3. Ayo, C.K., Oni, A.A., Adewoye, O.J., and Eweoya, I.O.,？E-banking users' behaviour: e-service quality, attitude, and customer satisfaction, International Journal of Bank？Marketing, 2016, Vol. 3, No. 4, pp. 347-367. 

4. Barnatt, C., Virtual communities and financial services-online business potentials and strategic choices,？International Journal of Bank Marketing, 1998, Vol.？16, No. 4, pp. 161-169. 

5. Chaouali, W., Yahia, I.B., and Souiden, N., The interplay？of counter-conformity motivation, social influence, and？trust in customers' intention; The interplay of counter-conformity motivation, social influence, and trust in customers' intention emerging country, Journal of Retailing and？Consumer Services, 2016, Vol. 28, No. 3, pp. 209-218. 

6. DeLone, W.H. and Mclean, E.P., The Delone and Mclean？Model of Information Systems Success: A Ten-Year？Update, Journal of Management Information System,？2003, Vol. 19, No. 4, pp. 9-30. 

7. Dhir, A., Yossatorn, Y., Kaur, P., and Chen, S., Online？social media fatigue and psychological wellbeing- A？study of compulsive use, fear of missing out, fatigue,？anxiety and depression, International Journal of？Information Management, 2018, Vol. 40, pp. 141-152. 

   상세보기

8. Diaz, A., Gomez, M., and Molina, A., Acomparison？of online and offline consumer behaviour: An empirical？study on a cinema shopping context, Journal of Retailing？and Consumer Services, 2017, Vol. 38, pp. 44-50. 

   상세보기

9. Eum, J.C., Effect of O2O platform service characteristics？on perceived value, trust, and intention to use,？International Journal of Tourism Management and？Sciences, 2019, Vol. 34, No. 6, pp. 115-131. 

10. Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J.,？and Bryant, B.E., The American Customer Satisfaction？Index : Nature, Purpose, and Findings, Journal of？Marketing, 1996, Vol. 60, pp. 7-18. 

11. Gawer, A., Platform Dynamics and Strategies : From？Products to Services In: Platforms, Markets and？Innovation, Edward Elgar Publishing, 2009. 

12. Hung, M.C., Yang, S.T., and Hsieh, T.C., An examination？of the determinants of mobile shopping continuance,？Int. J. Electron. Business Management, 2021, Vol.10,？No.1, pp. 29-37. 

13. Hwang, N.J., An Empirical Study on the Customer？Satisfaction and Reutilization Intention of Online？Shopping Mall Characteristic of Vietnam: Focus on？Vietnamese, The Journal of Business Education, 2019,？Vol. 33, No. 5, pp. 77-100 

14. Kahneman, D. and Tversky, A., Prospect theory: An？analysis of decision under risk, In Handbook of the？Fundamentals of Financial Decision Making, 2013, Part？I, pp. 99-127. 

15. Kang, S.D., A study on platform system attributes for？sustainable buying power out of mobile based shopping？mall, Dankuk University, 2022 

16. Kim, P.G., The Effect of Relationship Banking Service？on Customer Loyalty : Focusing on the Relationship？Quality Mediation and Relationship Seeking Tendency？Moderation, Journal of Industrial Economics and？Business, 2022, Vol. 35, No. 2, pp. 251-283. 

17. Lee, I.J., A Study on the Effect of Benefit of Package？Travel Products of Tourist Destination on Perceived？Value and Repurchase, Journal of Tourism and Leisure？Research, 2020, Vol. 32, No. 1, pp. 183-197. 

    상세보기

18. Lee, K.Y., The Empirical Study on the Factors Affecting？the Mobile Internet Service Royalty by Mobile Phones？Users, Journal of Korea Industrial Economic, 2004,？Vol.17, No.5, pp. 207-2300. 

19. Lee, M.Y., The Effect of Web Site Service Quality on？Trust, Perceived Security Risk, and e-Loyalty in Internet？Banking, Journal of Consumption Culture, 2015, Vol.？18, No. 1, pp. 113-134 

    상세보기

20. Lessing, V.P., Consumer Store Image and Store Loyalties,？Journal of Marketing, 2013, Vol. 37, pp. 72-74. 

21. Liu, J.W., Choi, M.C., and Song, H,S., The Influence？of the Service Quality on the Customer Satisfaction and？Repurchase Intention in Chinese Internet Shopping Mall,？Journal of the Korea Institute Of Information and？Communication Engineering, 2014, Vol.18, no.4, pp.？957-964 

22. Miller, J. and Doyle, B.A., Measuring the Effectiveness？of Computer-Based Information Systems in the Financial？Service Sector, MIS Quarterly, 1987, Vol. 11, No. 1,？pp. 107-124. 

23. Moraru, A.D. and Duhnea, C., E-banking and customer？satisfaction with banking services, Strategic Management, 2018, Vol. 23, No. 3, pp. 3-9. 

    상세보기

24. Mun, S.Y., Lee, J.W., and Son, J.Y., A Study on？Consumer's Acceptance Attitude according to Characteristics of Online and Offline Financial Services: Focusing？on Mediating Effect of User Resistance and Comparison？by Age, The e-Business Studies, 2019, Vol. 20, No. 4,？pp. 141-160. 

25. Oliver, R.L. and Linda, G., Effects of Satisfaction and？Its Antecedents on Consumer Preference and Intention, in Advances in Consumer Research, 1981, Vol. 8, pp.？88-93. 

26. Rodrigues, L.F., Oliveira, A., and Costa, C.J., Does？ease-of-use contributes to the perception of enjoyment?？A case of gamification in e-banking, Computers in Human？Behavior, 2016, Vol.61, pp. 114-126. 

    상세보기

27. Sekhon, H., Yap, K.B., Wong, D.H., Loh, C., and Bak,？R., Offline and online banking-where to draw the line？when building trust in ebanking?, International Journal？of Bank Marketing, 2020, Vol. 28, pp. 27-46. 

28. Seonho, P., Dasol L., and SoHyun P., A Study on Critical？Factor of Selecting Online Video Flatform by Using？AHP, Journal of Korean Society of Industrial and Systems？Engineering, 2019, Vol.42, No.4, pp. 173-182. 

29. Sirgy, M.J. and Samli, A.C., A Path Analytic Model？of Store Loyalty Involving Self-Concept, Store Image,？Geographic Loyalty and Socioeconomic Status, Journal？of Academy of Marketing Science, 1985, Vol. 13, pp.？265-291. 

30. Son, M.H., A study on the Influence of System Quality？Characteristics of Mobile Payment Service on Innovation？Resistance and Continuous Usage Intention, [Master's？Thesis], [Seoul, Korea] : Soongsil University, 2016. 

31. Song, K.Y., Study on the Factors Affecting the Online？Purchasing Speed of University Students with e-Satisfaction？and e-Royalty, The e-Business Studies, 2019, Vol. 20,？No. 4, pp. 203-217. 

32. VanScoyoc, K., An examination of a multidimensional？model of customer satisfaction with Internet purchasing,？[Master's Thesis], [Virginia, USA] : Old Dominion？University, 2019. 

33. Wang, M., Cho, S., and Denton, T., The impact of person-alization and compatibility with past experience on？e-banking usage, International Journal of Bank？Marketing, 2017, Vol. 35, No. 1, pp. 125-154. 

34. Yu, I., Kim, J.J., and Noh, H.W., The Effect of Web？Site Usability on Customer Satisfaction and Customer？Loyalty in Internet Shopping Malls, Journal of Korea？Industrial Economic, 2006, Vol. 19, No. 4, pp. 1597-1614. 

35. Yu, J.P., A Study on the Effect of Sample Size and？Normality on the Fit Index and Path Coefficient of the？Research in Structural Equation Modeling, Journal of？Product Research, 2023, Vol. 41, No. 1, pp. 1-6. 

36. Zeithmal, V.A., Leonard, L.B., and Parasuraman, A.,？The Behavioral Consequence of Service quality, Journal？of Marketing, 1986, Vol. 60, pp. 32-46.