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NTIS 바로가기品質經營學會誌 = Journal of Korean society for quality management, v.32 no.1, 2004년, pp.75 - 91
주종문 (경남대학교 산업공학과) , 황승국 (경남대학교 테크노경영학부)
The Internet has produced a great variety of VOC data. However, they are hardly helpful for CRM because they are not integrated with VOC data of the related businesses yet. This paper has set up a system for the said VOC data to actually become helpful for CRM The system has two aspects. From the as...
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